Hi, I have an existing Remote Access License paid for since March. I am trying to access support for this license; over the phone it tells me to submit a ticket, but when I click on the support link to submit a ticket, it takes me to the community group.
I have looked at my account, and it lists my license type as 'Free', however I have activated my license, and if I try and reactivate it, a message comes up saying it has already been activated. So this doesn't make sense.
The reason this has come up is that I have been trying to upgrade my subscription, but for the last 2 hours I just have a message on my account saying "Thanks for your purchase.
Your contract will be updated with the next few minutes". I also tried calling sales, but after another hour on hold I gave up.
Any help would be appreciated; right now everything about TeamViewer seems very poor - the product, the support, and every associated function - so my conclusion is to cancel my TeamViewer subscription and use an alternative!
Can you send me a private message with the email-address you are using that gets the message that it is free, but at the same time that the license has been activated already. Thanks!
I'm having the exact same issue, I have a license and says its been activated in my account but in my Teamviewer it still shows as free license (non-commercial use). When I go to licenses in my management console, I cant see the license. I try to activate it using the license code I have in my invoice and it says its invalid..