"Partner started the internet call. Do you want to unmute your microphone?" dialog box.

At the start of almost EVERY remote unattended session, I receive the dialog box "Your partner started the internet call. Do you want to unmute your microphone?".

1) I don't have a microphone connected to my PC.

2) This is an unattended server. There is no one to start a VOIP session with and even if there was, there's no microphone or speakers connected to a server.

How do I disable this nagging window at the start of EVERY session? I never want to see it again.

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Accepted answers

DanielStm

Hi everybody,

we have just released a bugfix for this. Please read more here:
[Update: Linux 12.0.85001] Bugfix for "unmute microphone"

Also, please note that we have a dedicated board for Linux.
You'll find all Linux related news & announcements there.
TeamViewer Linux Community

All the best,
Daniel

All comments

Esther

Hi @Tauro

with a running subscription license you can use the current version without the need to pay an extra fee.

With a perpetual license, you can update your exisiting license to the new version to work with TeamViewer 13.

I hope this info helps you.

All the best, Esther

bronsonshehorn

I have the exact same issue that just started when I upgraded from Teamviewer 10 to Teamviewer 12. I have absolutely no use to start an internet call with an unattended server in an empty room. A solution for this nagging error would be very helpful.

mels

I have the same issue. Started a couple of days ago. It's not the end of the world, but it is very annoying.

tomato1602

Same issue here, very annoying. Started today after the update from 12.0.78313 to 12.0.75813

JPIT

Has anyone found a fix yet?

FabianOtto

no, same problem here since today. no fix as of yet.

unbelievable, because I did not even update anything!

eYordanov

Just had the same issue with a brand new installed TeamViewer on a new computer. Very strange indeed!

stfarm

I am always using Skype with my partner to share her laptop. And now since the change Skype audio stops and nothing works.

If you make changes can you give us the option to revert back?? This is beyond annoying !

I will look for a different tool if you dont fix that soon.

jelabarre59

My presumption had been, when I saw this recently, that I had missed a configuration setting. From what I'm seeing here, it looks like TV has decided to ADD some unneeded and unwanted function, and has apparently deemed us unworthy of deciding whether we want it shut off. Unacceptable.

Mixedlane

This was the solution for me as well.

The requestor version was different (older) than the host. Updated my requestor client and all fixed immediately.

stfarm

@Mixedlane wrote:
This was the solution for me as well.
The requestor version was different (older) than the host. Updated my requestor client and all fixed immediately.

This did not work for me. Partner is on a mac, I call from windows. As soon as it conects, the skype audio is gone. was fine before. So frustrating!!!

Homer

Any solution yet?

Heurist

I have this problem as well. I've looked through all of the settings and there is no way to shut the prompt off!

Chima

I'm afraid not.

This popup annoyance appears to have been introduced in v12.0.78313HC and does not occur in the prior version (12.0.77242).

I think it's time to contront TeamViewer Support/Development — planned for Monday, hopefully.

gemani

Just started happening here too, updating to the latest version made no difference. It even happens when connecting to a computer that is running TeamViewer 10 so it must be something at the client end?

SharonC

Updating all the computers on my TV network fixed the problem.

cbarnes

I'm running TV v12.0.78313 on a Windows 10 machine. I get the "Partner started the internet call. Do you want to unmute your microphone?" dialog box whenever I try to connect to it from my Ubuntu 16.04 laptop which is running TV v12.0.76279 (the newest Linux version). Interestingly, I don't get it when I remote into my other Linux boxes from my Linux laptop. I think it's time I find another solution for remote access. I've had good luck with DWService.net before. Not half as robust as Teamviewer but really, how many bells and whistles do I need.

CraigAlan

@SharonC wrote:
Updating all the computers on my TV network fixed the problem.

What version are you using? I appear to be on the most current version that is available and the issue is definitely there. As a matter of fact, that is the version that it started happening on.

v12.0.78313

tammyvb

This issue has started for me last week and has never happened before. Every time I open a connection to my remote PC it displays this same prompt:I appear to be on the most current version that is available and that is when the issue started. It is happening on a Dell Latitude E6410 that does not a microphone or webcam either.

Yggdrasil

This was my issue, updated my Teamviewer and no more message appear about " internet call "

Chima

I'm only aware of v12.0.78313 HC — presumably a release candidate of some sort which is not even listed in the Changelog — that is plagued by the popup dialog. None of my managed hosts picks up on a v12.0.78313 update.

There's clearly something going on at TeamViewer, and it's not very flattering. Thankfully, I won't be paying the exorbitant cost of upgrade much longer, now that my SolarWinds MSP Dashboard offers an integrated, cross-platform Take Control option.

FLKaraoke

I got the same dialog. Annoying. I clcked on the option to use a landline (or similar) to get rid of the dialog.

However, right now I can't even confirm the option since I am unable to connect to anything anymore. Different issue.....

tammyvb

I am running the latest version. If there is another one, then it's not being recognized when I request to check for updates.

jelabarre59

It seems it isn't even sufficient to have the latest version on both ends. You ALSO have to be using the same OS on both ends too, apparently.

I have the latest Teamviewer on my brother's brand-net MSWin10 system. I downloaded the latest 64bit Debian package and installed it to my LinuxMint 18.1 system. You know what? SAME MESSAGE. Mine is a Linux-only household, but I need to connect to my brother's two MSWin machines remotely (in two different locations). So obviously the OS versions are never going to match.

I don't know the purpose of this probably-new feature, but it's a functionality that obviously should have been configurable.

lepi

I installed on both host and guest version 12.0.78313 and now all is working alright, there is no promt anymore. So when both systems are with version 12.0.78313 is OK.

CraigAlan

@Julia wrote:
Hi all,
Thank you for your contribution.
The message appears when you connect to TeamViewer 10 or when another session is using VoIP.
There is a chance that the message disappears if you disable the option "Record partner's video and VoIP" - you can find this option in TeamViewer under "extras - options - remote control".
Our development is informed and I will keep you updated.
Cheers,

Negative. I have disable this feature on both my end and the remote computer. Same thing. This does not resolve the issue.

lepi

Try my solution, worked perfect on 2 systems so far.

lepi

Try my solution, worked on 2 system so far.

CraigAlan

@lepi wrote:
Try my solution, worked on 2 system so far.

Nope...as I mentioned above, that's is what I am running on both and with the install of those is when the issue started.

BlindJester

Just updated my client to 12.0.78313 and the message went away.

That was highly annoying there for a minute.