The license number is not valid

Dianex-Serv-SRL
Dianex-Serv-SRL Posts: 3 ✭✭
edited May 2023 in General questions
My invoice number is [invoice no. removed] I pay this invoice by card at 08.noe.2017

When I try to active the license I get: The license number is not valid

When I want to send a ticket, your suport tell me : Sorry, but we couldn't link your email adress to a license.

Can you help me?

Best Answer

Answers

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear @Dianex-Serv-SRL

    Thank you for your post and many thanks for your order.

    I checked your licence information. We have a new way for business license activation, please follow this link for further instructions here

    If you like to submit a ticket, please insert a valided and licensed emailaddress or alternative your license nummer, which you will find on your invoice (started with 09-*********)submit a ticket.JPG

    Best greetings,
    Reyhan

     

     

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • Dianex-Serv-SRL
    Dianex-Serv-SRL Posts: 3 ✭✭

    I do not get a confirmation e-mail !

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Hi @Dianex-Serv-SRL

    Thank you for your reply. I resend confirmation mail to your mailaddress.

    Please give me a feedback, if you don't receive the mail. 

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • i have the same issue but it still wrote license invalid

  • Good Morning 
    I paid for a subscription and it has taken payment.
    I only have an order number but no license number. My version still says trial version.
    Need help asap.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Krisdean1105 ,

    Thank you for your post.

    Your license number is in an invoice. However you need to use an activation link in a separate email to activate your license.  Please read the instruction from here.

    You can also contact our support team if you have any other questions.
    Hope this information will be helpful.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • Hi. I am also facing this issue. 

  • webactor
    webactor Posts: 1

    Hi there Teamviewer - i get the same thing here.

    I am not abel to disabel / remove the pro version thet was on the PC.

    Now i would like to just use it for free - but cant sign in ...

    It constantly keeps telling me - see img


    What do i do ? - how to get rid of the popup


    Kim C