The license number is not valid

Dianex-Serv-SRL

My invoice number is [invoice no. removed] I pay this invoice by card at 08.noe.2017

When I try to active the license I get: The license number is not valid

When I want to send a ticket, your suport tell me : Sorry, but we couldn't link your email adress to a license.

Can you help me?

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Dianex-Serv-SRL

Now I received and I enabled license.

Thank you.

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Dianex-Serv-SRL

Now I received and I enabled license.

Thank you.

Reyhan

Dear @Dianex-Serv-SRL

Thank you for your post and many thanks for your order.

I checked your licence information. We have a new way for business license activation, please follow this link for further instructions here

If you like to submit a ticket, please insert a valided and licensed emailaddress or alternative your license nummer, which you will find on your invoice (started with 09-*********) submit a ticket.JPG

Best greetings,
Reyhan

Dianex-Serv-SRL

I do not get a confirmation e-mail !

Reyhan

Hi @Dianex-Serv-SRL

Thank you for your reply. I resend confirmation mail to your mailaddress.

Please give me a feedback, if you don't receive the mail.

Greyson

i have the same issue but it still wrote license invalid

Krisdean1105

Good Morning
I paid for a subscription and it has taken payment.
I only have an order number but no license number. My version still says trial version.
Need help asap.

Yuri_T

Hi @Krisdean1105 ,

Thank you for your post.

Your license number is in an invoice. However you need to use an activation link in a separate email to activate your license. Please read the instruction from here.

You can also contact our support team if you have any other questions.
Hope this information will be helpful.

Best regards,
Yuri

oyorooms

Hi. I am also facing this issue.

webactor

Hi there Teamviewer - i get the same thing here.

I am not abel to disabel / remove the pro version thet was on the PC.

Now i would like to just use it for free - but cant sign in ...

It constantly keeps telling me - see img

What do i do ? - how to get rid of the popup

Kim C