Posted by GoldenWeb
Henagon

deactivate does not work (no more moves )

When i try to deactivate any of the ID, i have this error "no license moves left".

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: deactivate does not work (no more moves )

Hi Gabriel, 

Thank you very much for the fast reply in the private message :) 

My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.

Please note that this is a special exception from our side :) If you need constantly more than three devices, you may consider buying a Premium license. 

Wish you a great day. If there are any further questions, please do not hesitate to contact us again. 

All the best,
Natascha

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: deactivate does not work (no more moves )

Hi @GoldenWeb 

Thank you for your post. 

Can you please send me your email address in a private message?

I may then ask somebody to follow up. 

Thank you in advance and have a great day. 

All the best,
Natascha

2 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: deactivate does not work (no more moves )

Hi Gabriel, 

Thank you very much for the fast reply in the private message :) 

My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.

Please note that this is a special exception from our side :) If you need constantly more than three devices, you may consider buying a Premium license. 

Wish you a great day. If there are any further questions, please do not hesitate to contact us again. 

All the best,
Natascha

Posted by GoldenWeb
Henagon

Re: deactivate does not work (no more moves )

Thank you very much!