2FA - recover account

Hi, I reset my device and I forgot to have 2FA enabled for my team viewer account. I thought was possible to receive the code also by sms, like usual, but instead no. So, since I don’t find the backup code, I need help to fix my problem.

Thanks,

Vittorio

Comments

  • Vittorio
    Vittorio Posts: 2 ✭✭

    I'm still waiting for an answer.....could you please help me? It's not necessary for me to recover my account, it's enough to delete it so I can recreate a new one. I would like to receive a response this time......thanks

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    Hello @Vittorio,

    Thank you for your message and sorry for the late answer.

    You will find all the information you need regarding this topic in our post here:

    Best regards

    Jean

    Community Manager