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Posted by ebeighe
Digon

Can no longer view or control my android phone w/quicksupport

Moto X4; 

Quicksupport worked just fine about 6 months ago, which at the time was android 8

I had recently deleted and reinstalled QS. No good. The phone is now Android 9 / Pie.

When the dialog about special access permissions appears, touching "open settings" nothing happens and QS just waits for connection.

The remote side can connect (chat works, as does request screenshot, apps, dashboard, etc) but cannot "see" the screen or remote control.

The remote control sceen just always says "connecting to x xxx xxx xxx..."

It feels like a permissions thing; but I don't see any other choices/ ?

17 Replies
Posted by manullord
Henagon

Re: Can no longer view or control my android phone w/quicksupport

Hi, same here, once udated my Motorola One to Android P, I cannot make teamviewer work as before with Android 8.1

It seems the new Android is missing the 'Special Access' option

 

Posted by Maxisanturba
Henagon

Re: Can no longer view or control my android phone w/quicksupport

alternative to quicksupport?
Posted by heyfernand
Digon

Re: Can no longer view or control my android phone w/quicksupport

Same issue here Motorola z3 Play, "TeamViewer quicksupport" and "TeamViewer Host" no longer work after the phone was updated to Android 9 pie.

There's no button to allow & give the server special access
Posted by Moderator Moderator
Moderator

Re: Can no longer view or control my android phone w/quicksupport

Hello @heyfernand , @ebeighe , @Maxisanturba  and @manullord

thank you for your posts. As commented in this earlier post about android devices, there seems to be an issue with android 9.

We are recording the cases and forwarding them to our developer team. I will keep you updated as soon as I have more Information.

Sorry for the caused inconvenience.

Have a nice day!

Alena

 

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by anfield147
Henagon

Re: Can no longer view or control my android phone w/quicksupport

Same issue here, any idea on when this will be fixed?

Want to use the mobile license however without this feature it's not worth paying for.

Posted by LewisJhunyor
Photon

Re: Can no longer view or control my android phone w/quicksupport

Same here with Motorola one!
Posted by ferrydekker
Photon

Re: Can no longer view or control my android phone w/quicksupport

Same problem here. On my Motorola g6 Plus it worked but when android 9 came it stopped working.
Posted by Djambazoff
Photon

Moto Z2 force(OS 8) vs Moto X4(OS 9) =>same issue as above!

 
Posted by GermanoEichenbe
Neutron

Re: Can no longer view or control my android phone w/quicksupport

I have the same issue with my Motorola G7 Play and Motorola One, both running Android 9.

Once I click "Open Settings" to set the special permissions needed for the app, the popup briefly pops up and closes. All I can say is it's a white popup with the title "Host" or "QuickSupport". The popup title loads but the content never does, and the popup is closed immediately after it appears.

Here's the logcat entries for the action, no exceptions thrown on logcat

W ActivityThread: handleWindowVisibility: no activity for token android.os.BinderProxy@ac35f3e
D SettingsActivity: Starting onCreate
D SettingsActivity: Starting to set activity title
D SettingsActivity: Done setting title
D SettingsActivity: Switching to fragment com.android.settings.applications.manageapplications.ManageApplications
D SettingsActivity: Executed frag manager pendingTransactions
W SurfaceFlinger: Attempting to set client state on removed layer: com.teamviewer.host.market/com.teamviewer.incomingremotecontrolintegratedlib.moto.MotorolaActivationActivity#0
W SurfaceFlinger: Attempting to destroy on removed layer: com.teamviewer.host.market/com.teamviewer.incomingremotecontrolintegratedlib.moto.MotorolaActivationActivity#0
D WindowManager: relayoutVisibleWindow: Window{dff0bbc u0 com.teamviewer.host.market/com.teamviewer.host.ui.HostActivity EXITING} mAnimatingExit=true, mRemoveOnExit=false, mDestroying=false
D SurfaceFlinger: duplicate layer name: changing com.teamviewer.host.market/com.teamviewer.host.ui.HostActivity to com.teamviewer.host.market/com.teamviewer.host.ui.HostActivity#1
W SurfaceFlinger: Attempting to set client state on removed layer: Dim Layer for - Task=2053#0
W SurfaceFlinger: Attempting to destroy on removed layer: Dim Layer for - Task=2053#0
W SurfaceFlinger: Attempting to set client state on removed layer: com.teamviewer.host.market/com.teamviewer.incomingremotecontrolintegratedlib.moto.MotorolaActivationActivity#1
W SurfaceFlinger: Attempting to destroy on removed layer: com.teamviewer.host.market/com.teamviewer.incomingremotecontrolintegratedlib.moto.MotorolaActivationActivity#1

Hope this information helps. Looking forward for a fix!

Posted by Moderator Moderator
Moderator

Re: Can no longer view or control my android phone w/quicksupport

Hi there,

Thank you all for your patience. The work is in progress.

Our engineers have identified the problem and are now in communication with Motorola to fix the problem.

We are sorry for any inconvenience caused. We will keep you updated.

Have a nice day! Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by MBielefeld
Henagon

Re: Can no longer view or control my android phone w/quicksupport

I've got the same issue with my G7 Power and Android9. Are there any news on the issue resolution from the engineers, please?

Thanks & Kind Regards

Markus

Posted by HubertVeolia
Photon

Re: Can no longer view or control my android phone w/quicksupport

Hi AlenaC, 

Same problem with Samsung Galaxy A6 with Android 9. 

I can't install "Add-On Samsung", i"ve a message that an error occured. 

I have no solution, for the moment, and I have 80 phones under android 9.

When will we have a solution please?

Hubert PEPIN

Posted by Axxel
Photon

Re: Can no longer view or control my android phone w/quicksupport

Same issue on my moto g7 power with android pie. There is no way to grant special access. How soon will this be fixed? Thanks.

Posted by pedroclopes
Electron

Re: Can no longer view or control my android phone w/quicksupport

Hi,

The problem happens also on Samsung Galaxy J6.

In my case, when I try to install the Teamviewer Quick Support Samsung Add-on, a message pops up saying that is not possible to install such app.

As far as I can see, the last update happened on July 30th, 2015, so probably there is some incompatibility with the Android version I'm using (Android 9).

Posted by Mellie_d1
Neutron

Re: Can no longer view or control my android phone w/quicksupport

Same issue with Samsung A8

Posted by thiagocrepaldi
Photon

Re: Can no longer view or control my android phone w/quicksupport

Same issue on my moto g7 with android pie.

There is no way to grant special access.

How soon will this be fixed? 

Posted by gregghill
Digon

Re: Can no longer view or control my android phone w/quicksupport

It has been six weeks since AlenaC stated TV engineers were communicating with Motorola. An update for the Samsung add-on came out June 6th.

When will other Android 9 phones start working properly?

I have a Moto G6 that works fine on Android 8, but my G7 on Android 9 fails the permissions setting.

Gregg