Deactivate does not work

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testuser
testuser Posts: 2
in General questions

Detected installations: 2 Remaining moves: 9

Im trying to remove a device from the web interface and I get the following error.

License activation failed. The provided ID is unknown.

 

Comments

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello dear Testuser,

    Thank you for your message.

    I would recommend you to log out, and to try again with an other browser.

    I hope this could help you out.

    Jean

    Community Manager

  • testuser
    testuser Posts: 2
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    I just installed the license on another computer and the old ones disappeared from the UI.

     

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello testuser,

    Thank you for your reply.

    I'm glad you could solve your problem.

    Don't hesistate to re-post questions, if you encounter problems again.

    Cheers,

    Jean

    Community Manager

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