Not connecting

After installing the latest windows 10 version from April 10th I can't connect anymore. TV says that I might use a proxy, which I'm not. After disabling proxies in the options it says ready to connect but gives no ID and password and I'm not able to connect to other devices.

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Esther

Hi all,

Thank you once again for your patience and understanding related to today´s connectivity issues with TeamViewer service.

I was talking to the engineering team about it and wanted to summarize this for you to keep you updated:

While we witnessed a brief hitch on some parts of our network yesterday, it was swiftly dealt with by our engineering team. We were facing the same problem earlier today.
Today’s issue did not affect existing connections and sessions
Our engineers were able to identify the root cause within about 30 minutes, and they were ready to start working on a fix.
The performance picked up after a while for some of our users, and the full availability was restored about 3 hours after the issue occurred.
The root cause of the issue is under investigation. Now that the incident has been solved, the responsible teams will continue with the root cause analysis. The main focus during the incident was to ensure that the expected service quality is restored and to make TeamViewer accessible for all clients.

We apologize for any inconvenience that you may have encountered during this time. I can assure you that our engineers have worked diligently to ensure that performance is fully restored and thanks to their thorough efforts, the issue has been fully resolved.

We continue to work continuously to provide our customers and free users with efficient and reliable software. The whole team spares no effort to make sure that our software runs smoothly and stably for all of you!

Thanks again for your patience and thanks for using the TeamViewer Community to get up-to-date information and for getting in contact with us.

Best regards,
Esther

All comments

Mitto

I don't know what you did, but it works again. Thank you.

Tangramsw

The same problem on 2 pc. After installing Windows 10 update today morning cannot connect to Tvwr server. Advise to check proxy, but these computers dont use proxy.

AB_PB33098

Down in Germany NRW 33098

Esther

Hi all,

just a quick update from my side and an update to all new posters.

We are still working on resolving the issue and we see the number of users being able to work again increasing.

I am in contact with the devs and will keep you updated in the announcement on top and in this thread. Also, please feel free to visit our status page: https://status.teamviewer.com/

Please accept my apologies for the issues we are facing and I would like to thank you all for your patience!

Best,

Esther

happyV

It's still not connecting for me

Please stop sending people to your status page!! It's useless.

criarrdelcar

hello ?? is anyone going to answer my question ? im still trying to get the hang of this whole this teamviewer business and im not exactly sure what to do next so i can use the app better

nsl

This is just happening a bit too often the last few days for my liking !

matday

Thanks SFFS, i've just experienced this problem with the latest version 14.2.2558 of Teamviewer.

No proxy server being used, no internet connection problems. I changed my network type from 'Private' to 'Public' in Windows 10 and Teamviewer was instantly connected. Weirdly enough, i changed it back to 'Private' afterwards and its still working, so must be a bug in the latest version of Teamviewer!

Update :

I spoke too soon, its stuck on 'TeamViewer is starting, Please wait.....' and 'Not ready. Please check your connection'.

Hmmmmmm..... None of my software has changed, what's going on?

hkm

I Return back to Teamviewer 13 and it works

so the teamviewer 14 with new update from windows 10 is the problem

but i need teamviewer 14

cause i can not connect My Clients having ver 14 and my teamviewer is 13

matday

I already had no proxy set...