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Posted by MelM
Henagon

Not receiving password reset emails or new trusted device emails

After the update to v13 (personal use) I cannot log in.  Have requested multiple times for the password reset email & I never receive the email.  I have tried uninstalling & then reinstalling as well & that has not worked.  Can you pls. fix this problem so I can use the tool.

1 Accepted Solution

Accepted Solutions
Posted by MelM
Henagon
Solution

Re: Not receiving password reset emails or new trusted device emails

Thanks for the reply; but I am not interested in buying a paper, which is what your link directed me to.

Since my original post I worked on this problem further & it seems to be fixed.  Not sure why; but after re-creating my account (which made no sense) I was able to log in.

2 Replies
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Posted by alendelor
Photon

Re: Not receiving password reset emails or new trusted device emails

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1 Reply
Posted by MelM
Henagon
Solution

Re: Not receiving password reset emails or new trusted device emails

Thanks for the reply; but I am not interested in buying a paper, which is what your link directed me to.

Since my original post I worked on this problem further & it seems to be fixed.  Not sure why; but after re-creating my account (which made no sense) I was able to log in.