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Posted by Vikx993

Team viewer not accepting password

This morning, I set up a session on my home PC, took a screenshot of the ID and Password. I get to work to connect to the session and it keeps saying the password is invaild. I know im typing it right as I have it in a screenshot, and there are no power settings that would set my PC at home to turn off. 

Any Ideas? Tad frustrating, is there a time out set for the passwords within the sessions? Do they auto refresh? 

8 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Team viewer not accepting password

Hi @Vikx993

Thank you for your post. Please note, that the random password will change after each remote connection or restart of TeamViewer.

It is a better to add a personal password for unattended access, please have a look at this article in our Knowledge Base.

Best regards.


Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Posted by ksierra

Re: RE: Team viewer not accepting password

I set up a personal password on the computer and turn off all hibernating ,stand by and sleep mode on the computer. But after working for a week, today i have a error that says invalid password. What could happend?

Posted by ArielAbaca

Re: Team viewer not accepting password - Windows server 2012 - only Internet connections

I am having the same exact problem with a Windows Server 2012 host that has the last TeamViewer installed. I allows connections from the LAN with whatever passwords I use (I mean the ones I define personally or those the program randomnly generates). But when I try to connect from the Internet using the TeamViewer's ID, I keep falling in the authentication dialog because my password is not recognized. I have collected the log so you can follow along the problem.

2018/08/02 09:53:52.812  5604  6080 S0!! Encryption.RSADecrypt exception: RSA/EME-PKCS1-v1_5: invalid ciphertext
2018/08/02 09:53:52.812  5604  6080 S0!!!CEncryption::DeCryptBCommand(): decrypt CMD_BUDDY_ENCRYPTED failed!
2018/08/02 09:53:52.812  5604  6080 S0!! CProcessCommandHandlerKeepAliveClient[9558]::CmdRequestRouteBuddy() DeCryptBCommand failed!


Thanks a lot for taking the time to answer. Regards from Argentina. Ariel.

Posted by Billy60

Re: RE: Team viewer not accepting password

Same problem here. I had been accessing remotely for exactly one week. Now I get an invalid password message.

Posted by kevstor996

Re: RE: Team viewer not accepting password

I dont understand this. I have a windows10 machiine with a password on that I remote into. I rebooted it this morning and then tried to connect remotely using the windows password (after connecting using teamviewer). I know my passowrd is ocrrect but it wont log me on? 

When I go home and log in to the machine direct it will let me on. I also tried the on screen keyboard but that didnt work.


Posted by Stuyvenstein

Re: RE: Team viewer not accepting password

I also cannot connect, it says the Password is invalid (After I just signed in using my Teamviewer account) and the machine that I am trying to connect to is set up for unattended access.

Posted by Artificer

Re: Team viewer not accepting password

I have been encountering the same problem with the web connector. Then I try the exact same password on the chrome extension and it works. Seems to be a problem with the web connector.

Posted by pjbaker

Re: Team viewer not accepting password

My online account will accept my password for the account but not the app on my mac book.  What is weird, is if I log into teamviewer online through a web browser and then go to connect to another device, the browswer will ask to open the app.  When I click allow, the browswer will open the app and automatically submit the password and the whole app functions find until my computer times out, then I have to go through this whole procedure again to get teamviewer app to work, which is the only way for my mac to connect to a remote computer.