Trust device one time only option greyed out in email

Rebeccah
Rebeccah Posts: 3
in General questions
I want to use my phone to access my PC - been using my PC for several yes to assist my father remotely on his PC's. However, I don't trust phones - too easy to get stolen. So I want to trust my phone one time, each time I use it to a cess my PC. I get the email to confirm trust, and it has a drop-down for trust always, trust once, or decline. But I can't choose any option except trust always. Why?

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @Rebeccah 

    Thank you for your post.

    Can you please send a screenshot of the Trusted Device prompt in the browser?

    Normally it should work for mobile devices like for desktop computers. 

    Looking forward to your answer and all the best,
    Natascha

     

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Rebeccah
    Rebeccah Posts: 3

    I don't know if I can capture a screenshot from the phone.  But it doesn't look any different from the PC - just that if I try to press with my finger to select one of the other two dropdown choices (Yes this IP address, or No only once - I misremembered what the choices were when I started this topic), it still selects Yes, this device.  It's really annoying.  These are screenshots from my PC (Firefox).  I can't capture the whole dropdown, just whatever choice has been selected.

    No%20only%20once_3.jpg

    Rebeccah

     

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