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Posted by TeamViewer Staff
TeamViewer Staff

IoT Remote AppControl solution and Synology NAS boxes

Hi there,

As a side product for making IoT devices accessible to you through their web interface, we also quickly thought about how this could work for enabling remote support. So, we dug into the code and ported our IoT Remote AppControl solution to Synology NAS boxes, making it possible to access these devices from anywhere!

When tracking the device landscape out there, there is definitively a trend to replace large standalone servers with small, easy to administer NAS boxes. They are quick to set up, do not eat up too much space and are convenient to use. So especially SMBs/SMEs and home users start to pick them up more and more for easy file sharing or backup purposes. These boxes also create add on values by offering interfaces to calendars, web mails, audio players, photo collections and more. And now, you can easily access everything on there just by double clicking a device in your TeamViewer Computers & Contacts List.

And here is how you start:

At first, you have to download the correct package for your Synology NAS box. Usually, your Synology Marketplace picks the correct architecture for your device, but you have to know the device details and find out what your CPU is to get the right download.

If you do not know what architecture you have, a quick look here may help you.

We are currently supporting ARM and Intel based devices. For both, Intel and ARM, you will find two download packages: armv7 and armv5 target different ARM architectures, while amd64 (x86-64) and i386 (x86-32) target Intel. armv5 are used on older models dating back to the 2011s, while x86-32 is not used by many models (DS214play and DS415play). So, if you are in doubt and you want to access a recent system: In case you have an Intel CPU, try out the amd64 package and if you have an ARM CPU, use armv7.

https://download.teamviewer-iot.com/synology/1.1.1227/armv7/teamviewer-1.1.1227_armv7.spk

https://download.teamviewer-iot.com/synology/1.1.1227/armv5el/teamviewer-1.1.1227_armv5el.spk

https://download.teamviewer-iot.com/synology/1.1.1227/amd64/teamviewer-1.1.1227_amd64.spk

https://download.teamviewer-iot.com/synology/1.1.1227/i386/teamviewer-1.1.1227_i386.spk

EDIT: Update: We noticed, that some of the most recent Synology models introduced a new architecture that we did not support, yet. For all of you that are using the DS418, DS418j, DS218play, DS218, and DS118 models, we created an updated package that makes TeamViewer also run on these models:

https://download.teamviewer-iot.com/synology/1.1.1227/aarch64/teamviewer-1.1.1227_aarch64.spk

After downloading the package, you have to install it using the package center from Synology. Log into your DSM as administrative user. Please note that we only support systems from DSM 6 onward.

Open the package center. First, you have to adapt the trust level of the package center to allow packages from any publisher. You can do so by selecting Settings and by setting the Trust Level to Any Publisher

Trust_Level.png

Then you can hit Manual Install and upload the package file. 

Manual_Install.pngClick "Manual Install" Chosse_Package.pngUpload the package fileAfter that you will have to accept our EULA for proceeding with the installation.

EULA_IoT_Synology.png

Once you finish the wizard, your TeamViewer installation will start automatically if you had previously selected the autostart checkbox in the last screen.

Finish_Installation.png

Now your TeamViewer is ready to connect to your account. But before doing so, please make sure that you reset your Trust Level to its former value.

Hint: Leaving it at Any Publisher is not required for operation and may make your DiskStation susceptible to attacks.

Now it is time to assign your DiskStation to your account. There are two ways to do that. If your device is in the same subnet you can use the Nearby feature of TeamViewer. 

Nearby.pngJust click the Add item-button in your Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology device in this list. Just double click on it, and you are all set: You can now directly connect to your device. Please note that now, as long as the device is assigned to your account, it will not show up in this list anymore.

If the device is not located in your subnet or cannot be found, you will need to do a few more clicks. Open the TeamViewer dialog from the DSM application menu.

Main_Menu_Entry_after_Installaion.png

You will find your assignment ID and assignment password in this dialog. Add the assignment ID to your Computers & Contacts list by selecting Add item --> Add remote computer. Enter the assignment ID as TeamViewer ID in the shown dialog. Enter the assignment password as Password and press OK

TV_Dialog_Synology.png

Please note: You cannot connect to your DiskStation yet and your password is only valid for assignment and cannot be used to connect to a device. This means that you to have to assign it to your account. To do this, go to your option dialog of your device and select Remote assignment. If all goes right, you can now connect to your Synology NAS device. 

Remote_assignment.png

Go ahead, double click on your new entry in the Computers & Contacts list, log in and start enjoying your DiskStation from everywhere. Download files or listen to your music -- (almost) everything is possible now, and all via TeamViewer.

Please note that there are some known issues:

  • Connections are currently only possible from TeamViewer 13.1 running on Windows.
  • macOS, Linux or mobile clients are not supported.
  • Links opening a new browser window will not work, so MailStation or VideoStation (just to name a few), will not be able to run.

Best,

Andreas

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello All TeamViewer Users,

Today, new TeamViewer package has been released for Synology. This package includes:

  1. Minor bug fixes.
  2. Increase in performance.
  3. New feature: "Remote Terminal" access of Synology.

Yes, now you can access Synology terminal via TeamViewer. In order to use this feature, you require minimum TeamViewer 13.2 version.

Please download and update your Synology's TeamViewer package.

Enjoy Smiley Happy

79 Replies
Posted by Aardappel
Henagon

Re: IoT WebControl solution and Synology NAS boxes

If only this would work on the Synology RT2600ac router aswell, that would solve a lot of my headaches!
Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @Aardappel,

Thank you for your feedback. Did you try to install our agent for 

32 bit:https://download.teamviewer-iot.com/synology/1.0.6153/i386/teamviewer-1.0.6153_i386.spk

64 bit: https://download.teamviewer-iot.com/synology/1.0.6153/amd64/teamviewer-1.0.6153_amd64.spk

already? If you encountered any issue during the installation, was there any error message, screenshot, you can provide?

Thanks,

Patrick

Posted by Kris-I
Photon

Re: IoT WebControl solution and Synology NAS boxes

For the DS414j it's which package ? The CPU is "Marvell Armada XP MV78230"

Thanks,

Posted by ThomasB
Henagon

Re: IoT WebControl solution and Synology NAS boxes

great news indeed ! thank you.

just installed on both DS413J and DS1515+ and seems to be Ok. 

less noise, more signal
Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @Kris-I

Thank you for your question.

Please try to install the package for armv7 on the DS414j which should be the appropriate version for a Marvell Armada XP MV78230 CPU. 

https://download.teamviewer-iot.com/synology/1.0.6153/armv7/teamviewer-1.0.6153_armv7.spk?_ga=2.1516...

If you have any questions, feel free to get back to us again.

Posted by thomkimpe
Digon

Re: IoT WebControl solution and Synology NAS boxes

Hello
I downloaded and installed the ARMV7 package for my 218Play but when I start the TeamViewer application on my Nas I get no ID......

The package seems stopped and when I force it to start it stops immediately!

Thanks

Thomas

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi Thomas!

It seems that the new Synology models sport an architecture that we did not support, yet. We now uploaded the packages for the 218play and others, you can find them at https://download.teamviewer-iot.com/synology/1.0.6139/aarch64/teamviewer-1.0.6139_aarch64.spk

Best,

  Andreas

Posted by thomkimpe
Digon

Re: IoT WebControl solution and Synology NAS boxes

Thanks Andreas,

My nas is yet appaired but i don't access to.

My nas reject the connexion. why? is it necessary to configure the firewall?

Best regard

Thomas 

Posted by Aardappel
Henagon

Re: IoT WebControl solution and Synology NAS boxes

did you add the synology to your trusted devices list of your TV account first?

if not you cannot connect to it, for security reasons - which was an excellent idea to avoid hijacking

Posted by thomkimpe
Digon

Re: IoT WebControl solution and Synology NAS boxes

I try on my macbook pro and it doesn't work but on my Windows10 pc it's ok !!

Strange....

Thanks for your help 

Best regard

Thomas

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi Thomas! Right now you can only connect from Windows to your Synology. Given that the Synology Preview will move to mainline TeamViewer, mac will be also supported, of course. Best, Andreas
Posted by EmualliuG
Photon

Re: IoT WebControl solution and Synology NAS boxes

I can connect to my Synology, but all I get is a white screen! (I have a DS214Play)

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @EmualliuG,

Thank you for your post!

The agent is compatible with a Synology DS214 Play, if you see nothing than a white screen, then your TeamViewer version on your computer might not be the latest version.

Can you please update your TeamViewer on your Windows PC to the latest version and try again?

If the issue still persists, please do get back to us again.

Posted by ThomasB
Henagon

Re: IoT WebControl solution and Synology NAS boxes

hi

on both DS1515+ and DS413J with DSM6.2 teamviewer is working perfectely. However i ned to tighten my firewall and was wondering if the synology version of teamviewer is also using in priority port 5398 the 443 then 80. if not what is the primary port ?

Thank you

less noise, more signal
Posted by thomkimpe
Digon

Re: IoT WebControl solution and Synology NAS boxes

Don't forget to open 5000 and 5001 http port on your adsl box To access your nas on a Web browser ! 

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

No, you don't have to any ports. That is the whole sense behind using TeamViewer: To not make your device accessible for the world. You can open the standard TeamViewer port, but usually that is not necessary.

Posted by rschunk-falch
Henagon

Re: IoT WebControl solution and Synology NAS boxes

hello,

for me there is no assign to account button.

and when i want to connect it rejcts me every time.

DS214+

PC:Windows 10

 

could anyone help me?

 

best regards

robin

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hello @rschunk-falch,

Thank you for your message. Please open your TeamViewer on your Windows 10 computer and search for "Nearby contacts and devices". If the Synology device does not show up, please open TeamViewer on the Synology device and note down the ID and Password of the device. Add a remote computer on your Computer & Contact list and enter the TeamViewer ID and Password on the "Properties". You should now be able to access your device by double clicking on the device on your Computer & Contact list.

Otherwise we can offer you a remote session to assist you assigning the device to your account. 

Best regards,
Patrick

Posted by rschunk-falch
Henagon

Re: IoT WebControl solution and Synology NAS boxes

hello @PatrickG,

sadly i tried this bevore, the synology could not be found in the nearby section and when i added it under computer & contact list i couldt conect either.

yes that would be perfect for me with your help.

best regards robin

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

@rschunk-falch

We figured out, that the device was assigned to a group that required additional permissions to add new devices to. If you add a device to the group "My Computers", the Option "Assign to Account" will appear.

If you have any additional questions, please feel free to get back to us anytime.

Posted by Pattiack
Henagon

Re: IoT WebControl solution and Synology NAS boxes

Hey,

I can connect to my DS918+ but if I start the "Package Center" the connection breaks up with the message: "connection has been terminated" (or something similar).

And after that my DS918+ is shown as offline in the teamviewer application.

So teamviewer stopped on my DS and i have to start the application manually.

This is bad, because I only  can start it manually from home.

Posted by wboevink
Digon

Re: IoT WebControl solution and Synology NAS boxes

Works great on my DS415play and DS416,  are there any plans to release this for the synology royters e.g. RT2600ac?

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @wboevink

Thank you for your feedback. Did you try to install our agent for 

32 bit:https://download.teamviewer-iot.com/synology/1.0.6153/i386/teamviewer-1.0.6153_i386.spk

64 bit: https://download.teamviewer-iot.com/synology/1.0.6153/amd64/teamviewer-1.0.6153_amd64.spk

on your RT2600ac already? If you encounter any issues during the installation, please provide us with the error message / screenshot of the error shown so we can investigate further.

Thanks,

Patrick

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @Pattiack

Can you please download the log files of the agent and submit a ticket via https://www.teamviewer.com/en/support/ with the log files attached?

We will then be happy to investigate on this further.

Thanks!

Posted by SephirothMK
Electron

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi!

Is the Teamviewer Synology app able to send WoL requests to computers that have Teamviewer installed and are on the same network?

Posted by Pattiack
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Hey,

I think you can not send WOL requests from TeamViewer on the Synology at the moment.

But I found a solution: Your Synology and your PC must be on the same network:

Create a user-defined task on your Synology

At the task settings fill in the following line at "user-defined script":

synonet --wake XX:XX:XX:XX:XX:XX eth0 

(instead of the XX you put in your MAC-Adress)

After that you can run the task manuelly and your PC shuld start up.

Posted by morow
Neutron

Re: IoT Remote AppControl solution and Synology NAS boxes

I've installed on 1817+ (teamviewer-1.0.6153_amd64.spk) and I can see the Synology in my contact list on my PC (Version: 13.1.3629) but when I try connect it I get error message "Connection could not be established".

Posted by wboevink
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

Did you assign your Diskstation to your Teamviewer account? See the manual at the top ;-)

Posted by morow
Neutron

Re: IoT Remote AppControl solution and Synology NAS boxes

Yes the Synology is under my account.
The "Nearby contacts and devices" was not able to see the Synology TeamViewer but I added the Synology TW information manually. It's in my contact list I can see it's online in "My partners" list.
When I double click it tries to connect and for a split second I can see message with the yellow stripe on the bottom "Connecting -Authenticating" and it changes to "Connection not established - A connection could not be established"
Posted by wboevink
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

Did you open the teamviewer app on your Diskstation? I believe that's the place where you actually assign it to your teamviewer account.large.png

Posted by morow
Neutron

Re: IoT Remote AppControl solution and Synology NAS boxes

I had to assign Synology on my PC, I've missed the last step, thank you for your help.

Posted by Jonr
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

I have a ds715 and package install fine but will not run starts then stops it is arm71  thanks

Posted by vpa_axis
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

Tried on two 714+ boxes (amd64). Client has been updated today to 13.2.5287.

I've been tried both boxes to add to list with Add remote computer with ID and password for assigning. Added. I have no option for Remote assignment.

I found on of boxes is in Nearby contacts and devices. Added, assigned. On box is assigned too. But still on both boxes not possible to connect.

So tried to remove assignment on assigned box and remove from list. Restarted service. Possible to add to list of computers, it is on list of Nearby, but no option for Remote assignment.

Both boxes are now on same situation. Added, not assigned, not possibility to assign.

Posted by vpa_axis
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

BSOD on computer, so after restart tried again and nearest box has option to assign. Assigned, and connection is available. But new item is added to list with NAME [Synology]. Original item still not possible to connect it, so I removed it. Second box without changes, not possible to connect, not possible to assign.

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @Jonr

Thank you for using our integration for Synology. Please assign the device to your account first, then you will be able to connect:

There are two ways to do that. If your device is in the same subnet you can use the Nearby feature of TeamViewer. 

Just click the Add item-button in your Computers & Contacts List and select Nearby contacts and devices. A list with all devices in the same network running TeamViewer will show up and you should be able to locate your Synology device in this list. Just double click on it, and you are all set: You can now directly connect to your device. Please note that now, as long as the device is assigned to your account, it will not show up in this list anymore.

If the device is not located in your subnet or cannot be found, you will need to do a few more clicks. Open the TeamViewer dialog from the DSM application menu.

You will find your assignment ID and assignment password in this dialog. Add the assignment ID to your Computers & Contacts list by selecting Add item --> Add remote computer. Enter the assignment ID as TeamViewer ID in the shown dialog. Enter the assignment password as Password and press OK

 

Posted by Jonr
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

the problem is that the app will start and stop on synology not a connection issue yet.  Can start app and immediately it stops with no error message.  presume there is a log somewhere but issue not logged in synology logs

Posted by Pando
Electron

Re: IoT Remote AppControl solution and Synology NAS boxes

I get "Authentication Failed" error when attempting to connect using the Partner ID....

If I try a different random Partner ID it at least says "A Connection Could Not Be Established".

Sessions from other devices running TeamViewer can connect fine. 

Posted by kal10bach
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

hi,

is there already a matching solution for

- ds218+
- dsm -> last found
when trying to load the actual package it shows that this version doesn't fit for this device

thx

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi  @Pando

This error message is related to the account assignment. Please assure, the step with "Assign to account" is completed successfully before connecting to the device.

Thanks

Patrick

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @kal10bach

Please use the version for AMD64 on your DS218+

This should work.

Patrick

Highlighted
Posted by vpa_axis
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

Still not possible "Assign to account" on one box. No that action in the application or at web console.

8 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

@vpa_axis Do you have the TeamViewer ID of the device and can you download the logs of the DS and send it to us at https://www.teamviewer.com/en/support/

Thanks

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes


@vpa_axis wrote:

Still not possible "Assign to account" on one box. No that action in the application or at web console.


Hi @vpa_axis

Could you please explain again, what problem(s) are you facing?

Thanks

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes


@Jonr wrote:

I have a ds715 and package install fine but will not run starts then stops it is arm71  thanks


Hi @Jonr

ds715 is an Alpine platform based device. We are aware of this problem. We don't know as why this is the case with Alpine platform based devices. We don't have the device with us but we are still trying to figure out as why this is the case. Hopefully, we will fix it by next release else we will drop support for Alpine Platform.

Posted by vpa_axis
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

@PatrickG Has been sent.

@arpitjindal Written above. There is not possible to assign a box to account, there is no option menu. One box has been added because has been found on Nearby devices, but the second box is remote and there is no option to Assign.

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes


@vpa_axis wrote:

@arpitjindal Written above. There is not possible to assign a box to account, there is no option menu. One box has been added because has been found on Nearby devices, but the second box is remote and there is no option to Assign.


@vpa_axisIs the remote device already asigned to anyone else? One device can not be assigned to multiple users. If you don't know whether the device is already assigned to someone else or not the I would suggest to open the TeamViewer  application in that device and if the device is already assigned to someone else then it will be mentioned there.

Posted by vpa_axis
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

@arpitjindal Not assigned.
Posted by kal10bach
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

thx

that did it.

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes


@vpa_axis wrote:
@arpitjindalNot assigned.

Hi @vpa_axis

In which group does this device lies in your "Computer and Contact" list? Is this device being added to a shared group of which you are not the owner? If so, please move the device to an unshared group (best would be "My Computers" group) amd try again with the assignment.