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Posted by gbellamy
Electron

Servicecamp Integration with Host Module?!

Hello,

We have started looking into using Servicecamp as our ticketing service as it could simplify processes with end users creating tickets.

Currently, we install A custom Host module on all our end user workstations in our company, I understand that the option to quickly create a ticket within the QuickSupport module is an option.

However, since all of our machines have Teamviewer 13 Host module installed or newer running the quick support module is not possible or practical with the host already installed and assigned to our account.

Is it possible to add an option to create a ticket and provide the assigned name and Teamviewer ID? not session code.

2 Replies
2 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Servicecamp Integration with Host Module?!

Hi 

Unfortunatley at this moment we don't have "create ticket" feature for Host module , however we are planning to have  it at some time.

As a workaround we can suggest to use "web ticket creatin form without login". So you can open web url from machine and open a ticket. In order to activate that form please fo through this guide. 

https://community.teamviewer.com/t5/servicecamp-Knowledge-Base/Create-ticket-without-login/ta-p/4453...


Yervand
Product Owner
Posted by jacosta
Photon

Re: Servicecamp Integration with Host Module?!

Hi there,

Do you have an ETA for this feature to become available?

The servicecamp is usefull but it would be great if we could generate tickets directly from the hosts that we have already registered in our account,

Regards!

Juan Acosta

JA