Servicecamp New Ticket notification to be sent to all agents
Hi
I am the main user for the service camp and I have 2 other agents.
However, only I get the notifications of new tickets.
I have gone into Administration and set each agent to receive all notifications but they are still not receiving them.
Can someone help as I am getting swamped with calls?
Thanks
Aaron
Best Answers
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Hi
We have forwarded your issue to our back-end team. As soon as I get reply from them I will update you.
Yervand
Product Owner5 -
Mine was fixed by:
In staff agents > edit user and make sure that in "Access to mailbox" has a mailbox selected or that they are Administrator one or the other.
Hope this helps.
Regards
Aaron
5
Answers
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Hi
We have forwarded your issue to our back-end team. As soon as I get reply from them I will update you.
Yervand
Product Owner5 -
I'm having exactly the same issue...0
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Mine was fixed by:
In staff agents > edit user and make sure that in "Access to mailbox" has a mailbox selected or that they are Administrator one or the other.
Hope this helps.
Regards
Aaron
5 -
There is no such option and all three users there are Admins...1
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In inboxes. Do you have anything in Default assignee?
I had me in there and as soon as I changed it to Unassigned. This should work.
1 -
^^^^^"In inboxes." This worked for me. Teamviewer support, this should be the default setting.
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