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Posted by M_Sch
Trigon

"Returned mail: see transcript for details"

We received two tickets with the above quoted Subject line. The body includes the text "<<< 554 5.4.12 SMTP; Hop count exceeded - possible mail loop detected on message id 554 5.4.1 SMTP; Hop count exceeded - possible mail loop detected on message id"

We are not quite sure what this means. Does that mean the ticket which was created in Servicecamp was not sent to our customer or is it an internal issue with the ticket generation taking too long?

moretime oHG
2 Replies
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: "Returned mail: see transcript for details"

Hi 

Please provide your instance URL and ticket ID in private message and our back-end team will check it.

Yervand
Product Owner
1 Reply
Posted by M_Sch
Trigon

Re: "Returned mail: see transcript for details"

Hi Yervand,

I have just sent the PM as requested. 

Kind regards,
Martina

moretime oHG