I've been using Servicecamp for a while now and find it incredibly useful for managing my support tickets. However, I'm facing an issue with the email integration feature. I've set up the email integration to automatically convert incoming emails into tickets, but it seems that some emails are not being captured correctly.…
Each year our servicecamp for our users stops to work. Reportedly due to unpaid service. But this is NOT true - everything is paid. This situation is very annoying for our users and is damaging our name :-( Does anybody know the reason, please? Thank you. Stepanka
how does auto close work on tickets? Is it normal that it closes all the tickets according to the parameter that we put? Shouldn't it just auto close the ones waiting for a response? There is no technical information about it in any manual? Thanks! Antoni
Hi Is it possible to record time spent on a ticket or to integrate time from TV sessions lauched via service camp? Thanks
As of today we are no longer able to copy the content within a support ticket. This makes it much more difficult to copy things like email addresses or urls from within support tickets. Please restore this functionality!!!
In the use of VPN software on a computer, after a computer restart, TeamViewer cannot automatically connect to the network. Is there a solution to this problem? Currently, this issue has been consistently affecting usage, resulting in the inability to remotely connect to the local computer after startup.
Is it possible to create an export of the service tickets? We would need this for example for our information security officer, because he needs a subset of the tickets for his own purposes.
Hello Since this morning, servicecamp is not accessible? Can you see this problem please?
My remote computer has two screens. I have two screens. I used to be able to see both screens, now I have to toggle between screen view on only one screen. How do I show screen #2 on my other screen?
Hi Forum, I have machine connected to teamviewer which is used to run the bot. A pop up shows up each time when I logout from the team viewer which hampers the bot performance. Please suggest me a solution. I have attached the screenshot for ur reference.
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