servicecamp support
Please use this board to discuss anything related to TeamViewer Servicecamp.
Discussion List
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Customer ticket creation without teamviewer accountIs there a way for our customers to submit a ticket via the customer portal without signing up for …
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Ticket replies are generating new ticketsYesterday afternoon Servicecamp started generating a new ticket each time someone replies to an exi…
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no administration possiblei can't admnistrate the servicecamp anymore. if i go to "https://az-it-service.servicecamp.com…
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problem envoie email servicecamphello since yesterday I feel that my emails sent in response to a ticket on sevicecamp no longer wo…
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Staff Agents - Menu option Not visibleWe don't seee "Staff Agents" menu but I am an administrator. With the Administration Co…
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New tickets, using own mailserver slowGreetings The poll of new mails if setting up "own mailserver" seems to be very slow. At…
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Servicecamp. Reports with custom fieldsHi All. When i try to export a report or connect with Power Bi Desktop, i never see the customs fi…
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Office 365 Shared Mailbox As Own Email ServerHello, It seems that including IMAP credentials to use an Office 365 shared mailbox as own email s…
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CC people with ServiceCamp TicketsI'm trialing ServiceCamp. I can see how to create a ticket for an individual, however, sometimes ot…
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Translation of fieldsHello, I have the same problem. First, the customer portal was configurated in French. I wanted t…
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Servicecamp for Outlook 2016Hi I have tried to download the Servicecamp Add-In for Outlook 2016 but it takes me to the Outlook…
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Service Camp Expired even have license from TeamviewerDear Team Please help to reactive my Service Camp license, it's already expire even me have activa…
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Any QuestionsHello everyone, I need to ask some questions: 1) is there the possibility to import a directory in …
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Manual translate every words in Customer PortalPlease, add customizable any english word from Customer Portal to make them translate to any langua…
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Need help with ServicecampHi, I'm struggling to properly evaluate the Servicecamp feature of TV12 or find any meaningful i…
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Direct email?If you answer here you will send an email to your customer?If you answer in service camp chat you w…
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Two ServiceCamp Questions1. Is it possible to add another status? I want to add on call Pending Parts? 2. I tried the &quo…
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ASKING ABOUT THE SERVICECAMP DETAILS.Dear Esther, Im from a sale team - from Viet Nam. After I watch the video about service camp, Im …
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Changing requester fieldhow can we change the requester field to say Email not requester.. an example...
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SC still shows "Trial expired" after switch to subscriptionWe have tested SC with our normal subscription. After the test has been expired we switch to the su…
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Ticket FieldsHello I need to know how I can dsiplay the new tickets fields I created when the costumer creates o…
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Disable automatic ticket switchingAt present, if you create a new ticket or respond to an existing ticket, it automatically switches …
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ServiceCamp - getting startedI'd like to get started with ServiceCamp but am having trouble finding suitable information. e.g. …
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Costs through material at the supportHello everybody, I am currently setting up the service camp for our internal support. It strikes m…
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Change layout of managing ticketsPlease allow to change layout of managing tickets page or for now, only resize of columns. Columns:…
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Notification when changing Inbox for ticketIs it possible that the person who handles a particular box received notifications of applications …
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Access to a specific ticketHow do I give someone (not the requestor or the agent) access to a ticket? We often have to get a…
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Announcement: Servicecamp outbound IPs has changedPlease be informed that on Sunday, September 30, IP addresses used for Servicecamp outbound connec…
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Ist deutscher Support möglich?Hallo Weil es mir leichter fällt wollte ich fragen, ob es auch deutschen Support gibt?
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