General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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NHSHi I am a Gp (general practitioner) working in the NHS (National Health Service). And have a few q…
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How Start Support Session from a link?Hello, Is it possible to start a support session with a remote user by sending them a link? I of…
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Says I have a trail version and I cannot use TeamViewerSays I have a trail version and I cannot use TeamViewer? I don't know how to get around this to use…
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Connecting to a presentation failsHi, I sent a presentation invitation to a friend, who did receive it. But when they tried to join …
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Cannot connect to Remote Team viewer because its an old versionI cannot connect to another machine because it says they are running an older version BUT.. Anothe…
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One QuickSupport link add service case to all user group queue.As I see, a QuickSupport add a service case in the Queue of the user who do the QuickSupport link (…
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UNRAID SupportIs there a way to use Teamviewer to monitor the health of my UNRAID servers?
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2 connections to same PCI am connected to a remote PC. Teamviewer starts with Windows and I have unattended access. Will it…
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Remote Access License - Purchase not workingHi, I bought a remote access license with a yearly subscription couple of days ago. Run through t…
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Activation email not received.Hi all, I have created three personal accounts which will move to an existing corporate license. T…
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Switch from private to commercial back and forthI'm richt now working in a home office on my private computer. From the company I'm working for I …
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Trouble Connecting - Quick Support "Activating Teamviewr"I have previously helped my father remotely with his Lenovo Tablet using Quick Support. Now, his Q…
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Come-on, Teamviewer. You have my money... Please give me my goods.Have been using TV Free and I have purchased Remote Access but when I try to Connect, I am told my …
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Background images on client and host systems changeI only use this software to assist parents from time to time. When I accessed their desktop the fi…
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Unable to hear sounds from remote PCHello, I cannot hear a single sound from the remote PC. Can you please help? I have all the relev…
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Recognising external sound card (Scarlett 2i2) in macOSHello there, We are having issues with TeamViewer recognising Focusrite Scarlett (2i2 2nd Gen and …
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submit a Critical VulnerabilityDear Support, How can one submit a vulnerability/bug in Teamviewer privately and gain a CVE based …
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Desktop greyed outI use TeamViewer to connect my iMac to my neighbours Mac Mini. Both machines are running Catalina 1…
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Crash in team viewer connectionDear community, I have an urgent problem. I have to do teleworking over TeamViewer and the connecti…
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Microphone Block AccessHello everyone, I posted this as feedback/question to TeamViewer today, so will also update this po…
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Remote connection to a previous version of the PC backupsHello support team, it seems that when I connect to the remote PC at work it I can't find the last …
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ALERT - Fraudulent Customer Service "Consultants" and Account ManagementHello, I am alerting all users that may have a subscription, or may have recently canceled their …
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Payment done, no email confirm backI paid the last invoice but does have not any email confirm back. Please let me know, how long I ge…
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Chromebook as ClientMy account is [the personal information has been removed as per the community guidelines. ] I have…
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IPad 3, not able to install Team viewer appHello, during the times of Corona, I gave my IPad 3 to my older mom so she can still stay in touch …
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Teamviewer dropping connectionHi all, I have set up a few devices on my account which I use to help my family when they need tech…
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Keyboard not respondingI am running the free version of teamviewer on my work computer and personal laptop. However, when …
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Teamviewer 15 cannot be installed correctly on Mac OS 10.14.6 - Helper tool installation seems to faTV version 15.4.4445 First of all it is not possible to configure TV to start at system start. Ev…
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Letter in the mail claims I purchased a copy of TeamViewer that I never purchasedI received a letter (actually two letters spaced one month apart) in which the offices of TeamViewe…
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can't connect to the computerHi, I need to remote control a computer. I get the ID and input it under the partner ID , click on…
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