General questions
This board is your go-to place in case of any general questions about TeamViewer. Simply ask the community for help!
Discussion List
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Cannot use Session IDHello I just downloaded TeamViewer quick support to my computer. When I go to enter the session ID…
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Tiemviewer, you are offending the whole Ukraine right now with your language and region settings!I'm Ukrainian and I'm currently in Ukraine. When I go to teamviewer.com it redirects me to russian …
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Can I provide TeamViewer free-license to students who cannot use PCs in the university?Hello, I am an assistant professor in the Department of Computer Software at Induk University. Can…
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Devices not listed in main consoleWhen I open team viewer and it comes to the main console I get the splash screen if you will that s…
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2 Factor Authentication (2FA) requirement for external (to company) connectionsHi, i see now that i can enforce all the users in my company Teamviewer (TV) account to use 2FA. Th…
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the remote teamviewer is running an old versionHello, I also have this problem. I am using version 12.0.259192 on the remote computer. Until two d…
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How to disable the orange box around the remote session?I never seen this before today, and I don't know how to disable that. It has an orange square aroun…
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Help - PC app won't allow a 10 digit ID, the connect button grays outPC app to Mobile app = doesn't connect because my mobile ID is 10 digit Mobile app to PC app = work…
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remote reboot icon missing on top tab in verison 15.53.6How do we get the remote reboot icon on the tab bar? Its been replaced with turn on black screen …
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How to find your log files on Windows & MacSometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help …
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Error when trying to delete deviceI can't delete an old device that has the same name as a new device using the Web UI for my account…
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Where do Session notes go?When a remote session is closed, TeamViewer pops up a dialog to as for comments on the connection w…
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how teamviewer id generate ?i got 2 site to support my user i have a problem on site b is a new site i can't access this s…
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Enabled SSO - Cannot add user with existing accountWe recently enabled SSO on our account, working fine so far. We had a user get in touch today who h…
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Inquiry Regarding Connectivity Issues with the Latest Version of TeamViewerGood morning, I would like to describe my current situation: I use TeamViewer to access another com…
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TeamViewer window and icon in notification area is missingVersion: TeamViewer 13 (32 Bit) OS: Windows 10 After starting TeamViewer.exe, the TeamViewer windo…
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Is it possible to get a list of users per groupI need to figure out which user has access per group
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Local TeamViewer Client not in sync with online and/or other usersJust wondering if we are the only ones with the problem or if someone else has the problem as well?…
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Where can download teamviewer v12.0.224043Hi, May I know where can I download the teamviewer v12.0.224043 for MacOS. I tried search from the …
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Is there a tutorial or explanation of the "new" UI?I cannot find the list of My Computers from the old UI in the new UI which makes connecting difficu…
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free version time limitDoes the free version for personal use have a time limit?
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IP location trackingHi everyone, If we're using free version, Is it possible to track the IP of the person who accesse…
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Migration does not workAccording to this article https://community.teamviewer.com/English/kb/articles/109705-migrate-your-…
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Version 15.x of Teamviewer hangs at Starting TeamViewer ...I was using the latest version of 14.x but received a message that older versions are no longer sup…
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Merged: How to *actually* get a TeamID to get reset?This discussion has been merged.
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Why can I only connect from my laptop to the one & only other computer about 10% of the times I tryno connection even when it says it is good
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