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Unable to connect to mac from PC

Can't connect to a mac from a pc. It just flashes one screen for a milli-second and says Connecting to ######## (which is the Teamviewer ID for the remote machine) but never connects. Please advise. 

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @tngo5150,

    Thanks for your message and welcome to our community!?

    Could you kindly check the operating system and TeamViewer version on your remote device? For more information regarding this, please check out Which operating systems are supported?.

    If both operating systems are under support and latest TeamViewer versions are used, please try these steps:

    1. Exit TeamViewer or reboot the device
      • On Windows: Go to Connections -> Exit TeamViewer
      • On Mac: Go to TeamViewer -> Quit TeamViewer

    If it still does not work, I would recommend following the below instructions.

    1. Restart PC on both of device
    2. Uninstall TeamViewer from both devices. Please make sure, to also delete the reg-entries in your Windows: How to uninstall TeamViewer on PC

    Download TeamViewer afterward directly from our homepage and install it on the two devices again. Do not use any old Setup.exe.

    Hope this could help.

    Fiona

    Fiona_G
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