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Being wrongly charged

I paid for a subscription in March(under a different account). It was never activated. And I've received emails from a debt collection agency asking for that money.
When I choose to create a ticket, it takes me back to the support page. There doesnt seem to be an email I can contact for help


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Ridwaan,

    Thank you for your post. 

    We are unable to affect or provide direct support in licensing issues here in the community, for security purposes.

    In this situation, please call our support team instead of raising a ticket. They will assist you individually.

    We thank you for your understanding in advance.

    Kind regards,


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