Teamviewer Sound issues - Used to work fine, now horrendously muffled / very low quality
- TeamViewer at home is set to automatically keep up to date to the latest version and is on v15.9.4
- TeamViewer_Setup.exe that is saved on my local network share at work (in which I have always used the one-time run option) was an earlier v15.x.x but I've deleted it and replaced it with the latest version, but still did not fix the issue.
- Instead of using Partner ID and Connect, I have tried signing in to my full TeamViewer account.
- I have checked the "Play computer sounds and music" option under TeamViewer options > Remote Control > Remote Control defaults on both my local and home PCs.
- I have checked and changed all the Audio Conferencing settings on both the local and home PC, trying all of the options for audio devices used and whether it was doing a phone call or VOIP. For what it's worth, it's currently set to VOIP on both devices.
- I have used many different PCs at work. I have been through their audio settings. I have tried using headphones or using the speakers in-built into the computer or monitor.
- I have tried connecting to my home PC using the Teamviewer app on my phone, which again used to work perfectly fine, but now has this horrendous audio problem too. This alone suggests to me that this is a problem with either Teamviewer on my home PC or something else wrong with my home PC but nothing has recently changed, I have checked all of the usual drivers and settings, and I have not noticed any other problems when normally using my home PC.
Best Answer
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I had a check in the Windows Sound > Playback > Speaker Properties > Advanced settings earlier today and it was set to "24 bit, 44100Hz (Studio Quality)" so I switched it to the highest possible option of "24 bit, 192000Hz (Studio Quality)" and it does appear to have fixed the issue. I mean, I could still hear local sounds which I couldn't do before but I suppose I'm not going to complain about that!
It's weird how the audio only sounded so bad when connected remotely, not when I was physically in front of my home PC. And I'm guessing this must have been set at 24bit 192000Hz previously, maybe Windows Update borked it, who knows. But hey atleast it appears to work properly again now!
10
Answers
-
I had a check in the Windows Sound > Playback > Speaker Properties > Advanced settings earlier today and it was set to "24 bit, 44100Hz (Studio Quality)" so I switched it to the highest possible option of "24 bit, 192000Hz (Studio Quality)" and it does appear to have fixed the issue. I mean, I could still hear local sounds which I couldn't do before but I suppose I'm not going to complain about that!
It's weird how the audio only sounded so bad when connected remotely, not when I was physically in front of my home PC. And I'm guessing this must have been set at 24bit 192000Hz previously, maybe Windows Update borked it, who knows. But hey atleast it appears to work properly again now!
10