No Contact After Promised Refund

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KI3
KI3 Posts: 1
in General questions

Hi,

I was promised a refund way back in April. As of today I've only received a small portion of the promised refund and the support agent who has been handling the whole situation isn't responding to my messages any more. How to proceed?

 

Thanks

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @KI3 

    Thanks for reaching out to us here on the Community.

    I would recommend you calling the Service Team directly or in case you still have a license to submit a ticket (How to submit a ticket) as this is a topic that can not be resolved by the community. 

    Thanks and best,

    Esther

    Former Community Manager

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