Can't activate account

ctop
ctop Posts: 1
in General questions

Hi there,

I had been using free TV for a while and about 2 months ago, I bought a license.  At that time I thought I had activated the license, but today I was told that "commercial use ist detected" and I was unable to establish a connection to a computer on my same desk. I then logged in to my account on the Web and found that it still says "free", so it seems it was in fact not activated.  Now I searched through my mails and found the one with the activation link, but that link is expired now.  I spent a while searching through the support-maze and finally gave up, posting here instead and hoping for a kind soul to point me in the right direction.

Any help appreciated,

Ctop

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @ctop

    Thank you for your message and welcome to the TeamViewer Community! ?

    The link activation you need to click is in the get started email:

    0_Email.png

     

    You might be mixing up account activation and license activation.

    Please make sure to use the right link and to follow the activation procedure: How to activate your TeamViewer Remote Access license 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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