TeamViewer 15 and Log Me In Rescue mutually exclusive?

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springeruk
springeruk Posts: 1
edited April 2021 in General questions

Hi all,

I'm a Mac user  having a problem with TeamViewer and LogMeInRescue. Both work fine individually, however if I have TeamViewer  installed (I use this to provide remote support), then I cannot receive remote support from people using **Third Party Product** rescue (principally Microsoft). As a test, I found fully uninstalling TeamViewer and restarting resolves the issue, but that's really not a solution as I need to use TeamViewer.

When TeamViewer is installed the **third party content**Rescue provider can see the Chat screen, but not my desktop. the Privacy preferences 'Accessibility', 'Full disk access' and 'Screen recording' are set to allow both services.

MacOS 10.15.7 - TeamViewer 15.9.4 - **third party content** Rescue 7.13

Thanks for any help.

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