teamviewer freezes my iphone when I try to connect to my desktop

Teamviewer works fine when I try to connect to my laptop with my iphone. It also works fine when I try to connect to my desktop with my laptop. I have already tried reinstalling teamviewer. I have also tried removing the desktop from list of my computers and reinstalling it.

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Kehowell

I recently am experiencing the same challenge. I have the biometric settings in the app enabled and it seems to freeze the phone when trying to use the camera for authenticating. The challenge is that I cannot get into the application to remove that option. This just started occurring within the last month as I accessed with no issues about 3-4 weeks ago.

JeanK

Hello @princealbert16,

Thank you for your message. ?

Have you checked if the OS version of your iPhone is compatible with TeamViewer?

You can check this here: Supported operating systems - iOS and iPadOS

I hope this could help. ?

Best regards

Jean