Can't activate corporate license

brizadmin
brizadmin Posts: 1
in General questions

Hello there!

For our company, a Corporate license was purchased from an official representative in Russia. When I enter the received Pac license ID on service.teamviewer.com, I receive the following message: Access to the customer portal has been already activated for this invoice number / license ID / PAC license ID and can’t be activated another time. Please reach out to our customer support team in case of any questions.

 

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  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @brizadmin,

    Thank you for your message. ?

    May I just jump in here. ?

    It looks that you were trying to activate the customer portal, instead of the actual Corporate license you bought.


    There are three elements here that we need to differentiate:



    The activation of your license

    This is done via the license activation email you received after purchasing your license. The subject of this email is Activation of your TeamViewer license.

    2_Activate.png

    Depending on the license you have purchased, please follow the activation guide for your license:

    The sucessful activation of your license will allow to you to use the TeamViewer license you have purchased. It is the most important step you need to go through in order to successfully get started.

     

    The validation of your TeamViewer account

    This security process is mandatory in order to verify that the account has been deliberately created by you.

    6_Link.png

    Every user has to validate its TeamViewer account, no matter if you have purchased a license or not.
    If you have validated your TeamViewer account, this does not mean that you have activated your TeamViewer license.

    If this link has expired, this means that you already have activated your TeamViewer account and you can move forward to the license activation. 

     

    The activation of your customer portal

    This is more relevant for the people who will manage the paperwork of the TeamViewer license (accounting, renewals, license upgrade/extensions, etc...). This is done via the customer portal activation email that you received after purchasing your licence. The subject of this email is [Action required] Set up your access to the TeamViewer Customer Portal.

    Activate portal.png

    The customer portal gives you access to all your important documents concerning TeamViewer, e.g your invoices. For more information, please see the following article: TeamViewer Customer Portal


    I hope this could help and you won't have to contact our customer support to get started smoothly. ?

    Stay safe and sane! ?

    Jean

    Community Manager

Trustpilot

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