This article applies to TeamViewer customers with a Remote Access, Business, Premium or Corporate subscription based in one of these countries:
TeamViewer is offering a customer portal that allows you to view and manage your customer data, invoices, and subscription.
To get your first access to your Customer Portal, you will need to receive a Customer Portal Activation Link. There are two different cases depending on your current licensing state:
To access the TeamViewer Customer Portal via the TeamViewer Homepage, please follow the steps below:
To access the TeamViewer Customer Portal via the order confirmation mail, please follow the steps below:
After logging in to the TeamViewer Customer Portal, you will see your individual Dashboard and the Navigations pane on the left side of the page.
You can access the different parts of the portal via the navigations menu on the left side of the page:
The dashboard provides you with an overview of your individual TeamViewer plan(s) and offers you direct access to the most relevant information for the license administrators.
In this section, you will find your TeamViewer invoices and credit note list ready to be downloaded for your records as well as other useful information for each item like
You can also pay you open invoices directly or upload a proof of payment for your convenience.
The upload of the proof of payment is a new and convenient way to communicate with us in case your license has been set inactive in case of a payment default.
Hint: If you see a red dot on your invoice tab it indicates whether there is an outstanding payment for one of your licenses.
In the subscription menu, you can view and manage your TeamViewer subscriptions and you get a quick overview of the most relevant information like:
Note: Changing the Company name and the country is not possible via the portal. Please contact our Service team, if you need to change the company name or the country.
Please note that you can not cancel your TeamViewer plan within the TeamViewer Management Customer Portal. Please send an email to our Service team by submitting a ticket via our support page. For cancelation details, please refer to our EULA.
In this section, you find financial documents you might need for your business e.g. bank certificates or commercial register proof. All available documents are ready for you to be downloaded.