Some applications does not show content (white window) Windows 10 host

gosa
gosa Posts: 1
in General questions

Hi,

I'm running Teamviewer 12 on a Windows host - checking for updates it says I'm running the latest version.

My problem is that some programs (Handbrake, NordVPN for example) only comes up with a white window when launching them. You can see the Title on top of the window and you have the "X" to the top right to close the program, but that's it.

Funny thing is that when I launch the program in front of the host and then later connect remotely the program does display everything correctly. Same thing if I reboot the computer and launch the program remotely.

Any ideas?

Thanks in advance,

«1

Answers

  • Jay_Of_Krypton
    Jay_Of_Krypton Posts: 2

    I had the same issue with this as well.

    I have a laptop that is always on and connected to my TV (It's used as a media server). When I connect remotely and try and open certain applications (Java based apps etc) then I get the white box.

    When I switch my TV on and then remote into the PC, there is no longer a white box. It's something to do with the resolution. 

    I would try removing your TV when you are away (if possible) or just connect an old monitor haha - this worked for me (removing the TV cable)

  • gadgetgeek
    gadgetgeek Posts: 8

    I wonder if the programs are using the graphic card or something advanced to display their window. I get this error with Handbrake, and the Plex client from the Windows store.

    It is super annoying, for sure!

     

  • SensadeS
    SensadeS Posts: 1

    I still have the same issue in JavaFX windows in TeamViewer 13

  • AdrianoZanetti
    AdrianoZanetti Posts: 3

    Not sure what just happened, it was working just fine and suddenly applications just start showing completely white??  Just like that. No changes of drivers, applications, configuration, absolute nothing different than an hour ago... and bam, Teamviewer completely useless. How is that possible? 

  • Jay_Of_Krypton
    Jay_Of_Krypton Posts: 2
    Hey,
    What sort of monitor and resolution is the device you are remoting onto using?

    Mine always has white boxes on applications when I remote in, the device I'm connecting too has a TV as the monitor as I use it for a server.

    However.. When the TV of the device I am remoting onto is switched on, then I have no issues with the white boxes - it's so strange.

    I've fiddled with the resolution settings etc but it only works fine when the device's monitor is switched on *shrug*
  • AdrianoZanetti
    AdrianoZanetti Posts: 3

    I think someone must have shut down the display/monitor connected to it by accident. It has a DVI input but dunno for sure what type of monitor is connected. Probably a cheap screen though since it's mostly used remotely. Thanks for getting back to me so quickly. I guess i'll stop trying to troubleshoot that remotely. I've reinstalled drivers, applications, installed chrome remote deskptop to try an other remote desktop application, same **bleep**. It's too frustrating, i'll wait a few hours until someone's physically in that room and turns the darn monitor on again. SMH.

    Cheers.

  • tangootnok
    tangootnok Posts: 2

    I have the same problem. I cannot immagine that it is the monitor, since only one application shows a white window, but not the others. How could the monitor know? What else could cause this issue?

  • kai696
    kai696 Posts: 3

    This sounds like a rendering issue, if minizmied and restored does this fix the issue?

    Do you use an integrated graphics chip or are you using stand-alone? (or both running?)

    Have you updated your graphics drivers regardless of your chip? Does this only happen on Teamveiwer? Have you installed the Monitor Driver for the software, if so was that successful? 

     

    Please let me know at your earliest convenience. 

  • AdrianoZanetti
    AdrianoZanetti Posts: 3

    In our case the issue was known to be related to a defectuous display emulator, it had to be replaced. Everything worked just fine since.

    Cheers,

    A.

  • tangootnok
    tangootnok Posts: 2

    Hi, 
    Do you use an integrated graphics chip or are you using stand-alone? --> I use a GTX1080Ti with the newest driver.
    Does this only happen on Teamveiwer? --> It only happend with Teamviewer. At the PC the software works without any problems. I did not use any other remote viewing software.
     Have you installed the Monitor Driver for the software, if so was that successful? --> No, how to install a monitor driver for a specific software, this is new to me.

    The software is made by a smaller software company. It does not offer the feature of minimizing and restoring.

    Any idea how to fix the problem?

     

  • coolstar2002
    coolstar2002 Posts: 1

    I have the same issue, I see this issue with *bleep* as well.

    I have Intel HD Graphics 3000 , not sure if there is a setting that can fix this.

    If I create a vm on the host and run the same application inside the VM I can see the screen for the same application just fine. 

  • Gadgetgeek2000
    Gadgetgeek2000 Posts: 1
    I tested this last night. If my monitor is turned on, the application shows just fine. If I turn the monitor off, the application shows white. The graphic rendering engine must be making a decision to render the window or not. The thought is probably “why waste the resources to draw this window if the user can’t see it?” Unfortunately for us, it does not take into account remote control scenarios.
  • Glassdub
    Glassdub Posts: 79

    Yeah, I got this problem now that I've installed SAMSUNG U28E590D 4K monitor, connected by DP cable, Firefox would whitescreen, I was able to fix this by disabling graphic acceleration but Windows Live Mail still only displays part of the screen, I may have to unplug the cable when I get home to see if it resolves this as I've been at this all night remotely, getting nothing done, I never thought switching a monitor would be such a pain. :-/    

  • Glassdub
    Glassdub Posts: 79

    I've since found that connecting a HDMI cable to the mb port to monitor seems to fix this, I can still default to using the add on video card to monitor by DP cable when at home but somehow having that second connection resolved this issue.

  • yanerosolitario
    yanerosolitario Posts: 1

    Hello Comunity

    When using teamviewer to remotely view other computer equipment (a WorkStation) I can not visualize the 3D screens (which have movement and allow you to model and visualize some data in 3D), this did not happen previously, but since I upgraded to the latest version it is not possible for me Visualize these data in 3d dimensions. Has something similar happened to you? How can I configure Teamviewer so that I can visualize those windows as I could before? Thanks in advance.

  • raymar8
    raymar8 Posts: 1

    For me, I get black windows!  I am remoting into a laptop media server, which used to work fine.  However, as of a couple of days ago, I am starting to see black windows for VLC (I hear audio but see no video), Next PVR, and even Firefox and Edge browsers.  It's the same whether I use TeamViewer or *bleep*.  However, following the comments above, I have just realized that if I open the laptop lid, all the windows display correctly.  If I close it again, they go black.  So, yes, it's definitely a rendering issue.  I wonder if there was something contained in a recent Microsoft update that caused this behavior?

  • MONSTaR
    MONSTaR Posts: 1
    It's not a Microsoft update causing; all or my machines have group policy restriction on updates yet still black screen certain apps.

    Not exclusive of teamviewer either. Happens with *bleep* as well
  • fasihurrehman
    fasihurrehman Posts: 1

    Have the latest version of Teamviewer. Whenever I try to access remote desktop through teamviewer on host computer the white screen appears.

  • chrispearson
    chrispearson Posts: 3

    Hey I have exactly the same problem and a Samsung monitor. When you say 'connecting a HDMI cable to the mb port to monitor' ... what do you mean by mb port to monitor? Just trying to resolve this issue so I can actually use TeamViewer? Thanks

  • John2405
    John2405 Posts: 1

    I have a problem when connecting to my remote desktop. I am connecting from a laptop with windows 8.1, teamviewer version 14.1.339

    For my study, i need to draw a project in Solidworks. When i connect to the remote desktop (windows 10) everything works fine, everythhing is visible (besides in Solidworks.)

    The program starts, i can open my assembly, but that's it. It does not show the actual assembly.

    Can somebody help me? Thank you!

  • why-eng
    why-eng Posts: 1

    This sounds like my exact issue, but the remote machine is a Mac.

    The remote machine is mac mini that does not have a monitor attached at all. It is headless.

    The issue only started after upgrading the remote host to Mac OS Mojave.

    I have used Team Viewer without issues on this host for around 6-12 months, without a monitor attached.

    Please note, **Third Party Product** is working perfectly fine and it's the only reason I can continue to work remotely on this machine.

    With an external monitor plugged into the mac mini, the problem is solved. You can then unplug the monitor and the remote session continues to work.

    After a reboot, the problem returns, unless a physical monitor is present.

    I'm going to try the dummyplug, that could be a cheap solution. They are under $10 online.

  • buzz339
    buzz339 Posts: 1

    When I open Internet Explorer Edge remotely with Teamviewer (latest release), it shows the start page fine. However if I go to any other page it shows a blank.  If I grab on the edge of the window and drag it to make it larger, the page goes from blank to displaying the content, but only while dragging.  As soon as I release my finger from the mouse button, the page goes blank again,  How to fix this?

  • egorks
    egorks Posts: 1

    i am pretty sure its an issue with teamviewer. remote desktop works fine in same circumstances.

    also looking for a solution since this is very annoying, also i cannot recall such an issue in an earlier TV version. will downgrade to TV v11 in the mean time.

     

  • Daizhuo
    Daizhuo Posts: 1

    I really need this function. Please！！

  • KF001
    KF001 Posts: 1

    I had the same problem (my client --> TV host --> RDP client to another host) and the RDP client window was black (running on the TV host) if the monitor is not turned on at the TV host.

    I found a workaround: I've installed the VPN driver on my client and on the TV host, and selected VPN when connected to the TV host and using the VPN tunnel I was able to create an RDP connection from my computer to the TV host and this connection can run and RDP client properly.

    This connection is noticably slower than the TV connection, but has no problem with turned off monitors.

  • Pade
    Pade Posts: 1

    Hi. Same issue here. This is not a fix, but i found with my monitor that instead of I shut it down from power button, I change picture source to something else than DP, which i normally use. My monitor goes black since it has no signal and after a while it goes sleeping. With this i can sleep my nights and remote desktops work fine. (Teamviewer and google remote) If I shut down from power button neither of those does not work.

  • Romeo2
    Romeo2 Posts: 1

    The teamviwer team can do something to prevent this form happening ... this software uses a virtual display driver that activates the videocard just like the physical display monitor ... use this software: https://www.spacedesk.net/download/

  • chrispearson
    chrispearson Posts: 3

    Thanks but how does this work to solve the problem? I just leave my screen on these days and it works fine

  • PsyManTrash
    PsyManTrash Posts: 1

    Get one of these ghost adapters, really cheap.

    I had someone on site insert one of these and its fixed the white window issue. Very cheap solution, only seemed to happen on one of our Mac Mini's the others are all fine headless.

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