Teamviwer stopped connecting to a Vista desktop

sbahour · 2020-12-09T10:17:46+00:00

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I'm using the free version and have always been able to connect to my mother's Windows Vista desktop which is running Teamviewer Version 14.2.56676 and I am running Windows 10 with Teamviewer Version 15.12.4 (32-bit).

It stopped working saying that the Vista machine is running an old version of Teamviewer that needs to be updated. When we try to update to the newer version on the Vista machine it gives an error message.

Help. My mother will love you.

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Accepted answers

JeanK

Windows Vista in only compatible with Version 14.2.56676. See here our article regarding the compatibilities.

However, the free version is only working with the latest version on both ends.

Therefore, connecting to your mother's PC won't work due to technical restrictions.

JeanK

@sbahour Yes, it does.

All comments

JeanK

Windows Vista in only compatible with Version 14.2.56676. See here our article regarding the compatibilities.

However, the free version is only working with the latest version on both ends.

Therefore, connecting to your mother's PC won't work due to technical restrictions.

sbahour

Thanks. Does the paid version connect to Version 14.2.56676?

JeanK

@sbahour Yes, it does.