How to cancel a subscription?

edited December 2020 in General questions

I have spent 3 to 4 hours trying to cancel my subscription to no avail. The site just runs you in circles richt back to the same page you started on. They are crooks, that make you give up on trying to cancel a membership. I wil not give up. I will cancel my card first and put in a fraud request to my Crecit card company. Any suggestions would br much apprecieated. THANK YOU!


  • Esther
    Esther Posts: 4,051 Former Community Manager

    How / until when can I cancel my subscription?

    For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

    To submit a ticket make sure to have your license activated on your account.

    Former Community Manager