Updating Versions: ErrorReceiveResponse 12030 and 12002

michelep

We are trying to update to the latest version but updates fail and all logs show error 12030 and 12002.

From the log files below:

2017/07/25 16:00:39.772  7512  8564 G1   VersionFileHandler::CheckVersionFile(): Found version "12.0.80984"
2017/07/25 16:00:39.772  7512  8564 G1   VersionFileHandler::CheckVersionFile(): Found version "NKOGN8UC0hZNIN1Nvevx7g=="
2017/07/25 16:00:39.772  7512  8564 G1   VersionFileHandler::OnDownloadFinishedVersionFile() major='' minor='12.0.80984'
2017/07/25 16:00:39.773  7512  8564 G1   UpdateBase::ShowUpdateSelectionBoxAndGetResult: update ad is shown
2017/07/25 16:00:41.157  7512  9536 G1   ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:00:43.723  7512  8840 G1   UpdateBase::Start(): Update is already running
2017/07/25 16:01:43.723  7512  8848 G1   UpdateBase::Start(): Update is already running
2017/07/25 16:01:49.412  7512  7516 G1   CMainWindow::OnSessionChange [OnlineState] 7
2017/07/25 16:01:49.445  3956  3960 S0   SERVICE_CONTROL_SESSIONCHANGE session=1, statusCode=WTS_SESSION_LOCK
2017/07/25 16:02:43.724  7512  8840 G1   UpdateBase::Start(): Update is already running
2017/07/25 16:02:44.362  7512  9536 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12002
2017/07/25 16:02:44.363  7512  9536 G1   tvhelper::CThread::weakJoin - thread {Not-any-thread} has succesfully detached itself
2017/07/25 16:05:26.226  7512  7516 G1   CMainWindow::OnSessionChange [OnlineState] 8
2017/07/25 16:05:26.598  3956  3960 S0   SERVICE_CONTROL_SESSIONCHANGE session=1, statusCode=WTS_SESSION_UNLOCK
2017/07/25 16:05:42.680 14372 11276 H64  notepad.exe: dll can unload now
2017/07/25 16:06:17.030 11248  9832 H64  notepad.exe: dll can unload now
2017/07/25 16:06:19.841  7512  7516 G1   UpdateBase::StartUpdate(): Start minor update... (UpdateType=1) (TargetModule=1
2017/07/25 16:06:19.842  7512  8852 G1   UpdateBase::StartVersionFileDownload(): Start download of version file...(Version : 3.0, Channel: 1 )
2017/07/25 16:06:19.842  7512  9008 G1   ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:06:20.557  7512  9008 G1   UpdateBase::OnDownloadFinishedVersionFile() Version file successfully downloaded.
2017/07/25 16:06:20.559  7512  9008 G1   VersionFileHandler::CheckVersionFile(): Found version "12.0.80984"
2017/07/25 16:06:20.559  7512  9008 G1   VersionFileHandler::CheckVersionFile(): Found version "NKOGN8UC0hZNIN1Nvevx7g=="
2017/07/25 16:06:20.561  7512  9008 G1   VersionFileHandler::OnDownloadFinishedVersionFile() major='' minor='12.0.80984'
2017/07/25 16:06:20.563  7512  9008 G1   UpdateBase::ShowUpdateSelectionBoxAndGetResult: update ad is shown
2017/07/25 16:06:22.079  7512  8480 G1   ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:06:22.321  7512  8480 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12030
2017/07/25 16:06:22.322  7512  8480 G1   tvhelper::CThread::weakJoin - thread {Not-any-thread} has succesfully detached itself

michelep

I should have updated this sooner.  Our issue was that our firewall was preventing clients from reaching and pulling down the update from the teamviewer servers.  Resolved.

ChristianCay

Dear michelep,

Thank you for your message.

Have you tried to make the update using a Local Admin account or a Domain Admin?

That should fix your issue.

 

Best regards,

Christian

michelep

I should have updated this sooner.  Our issue was that our firewall was preventing clients from reaching and pulling down the update from the teamviewer servers.  Resolved.

Richard_Wakefield

https://community.teamviewer.com/English/discussion/comment/28876#Comment_28876

Afternoon, which rules did you allow through the firewall to resolve this please?