New User for Remote Access - Now cannot start computer with login

MelW

Been using Remote Access for 1 week. Someone at office tried to login computer with usual credentials and could not. I could log in remotely. What would block the usual login?

tsmith154

I'm not sure if this is what's happening. I haven't had the time to test the idea. But maybe go to

Actions pull down and look if the box (disable remote input) is checked.

I do check that box all the time while remoting into my computer as well as the (show black screen).

Yuri_T

Hi @MelW,

Thank you for your post 🙌

When trying to login into the account, what error messages have you gotten?

It would be great if you could share it. Also, please make sure that you have activated your license before starting a connection.

I look forward to hearing from you.

Kind regards,

Yuri