Teamviewer is the worst buying experience ever!

pppppppppppppppppp · 2020-12-31T13:41:10+00:00

There was an error rendering this rich post.

I just purchased Teamviewer license.

The sales process is absolutely a mess.

Immediately after the purchase and of course charging the card I just got 3 emails, TeamViewer-Tensor, TeamViewer-RemoteManagement, TeamViewer-IoT probably subscribing me to some mailing lists without my consent (Illegal in the EU by GDPR)

No license code, no invoice - absolutely nothing. I cannot have a purchase to my business without an invoice - especially not in the EU. That is illegal. This is a German-based company, and if they don't even send an invoice I will be forced to file a lawsuit.

The support number is not working, just a list of time wasting menus. And the advertised number for my country is not working at all, unable to call. And the info that the team is enjoying a well deserved vacation. What?????

The login to the user account (which I had to figure out myself since there was no instructions sent by email of any kind) reports me as "free".

What kind of scam service is this?????????

Either deliver the purchased license, or refund immediately.

Update after 1 hour - I got "order notification" but still no invoice nor license. It took 1 hour for email to arrive (yes, I have checked spam folder, nothing there).

Update - after whole day I received license and invoice. I have yet to verify if license works. And to cancel automatic billing for the next year since I am 100% sure I will never give money to this company again.

Find more posts tagged with

Accepted answers

All comments

Azur

I ll be honest with you, I have exactly the same problem for now 2 months. I got refunded on paypal avec the first month cause, why do I pay to have nothing now ? And now ( and be careful, you ll probably have the same problem ) they are harrassing me to pay the license ( wich I did when I wanted the license , I have 4 mails from teamviewer and paypal saying that it was paid and processed ... ), and if I don't they send the case to their debt collection team ...

pppppppppppppppppp

To update - after super-long wait time for license key, the license does work and the invoice was received too. But the support is a poor experience and I will definitely not be renewing the subscription for this software again.

iWebCrafter

I have to agree with these comments. TeamViewer hs loas their way. There are way better companies to play with get out of TeamViewer as fast as you can.

luke132

I can't decide if this is more sad or funny. The product itself is quite good, but all the processes around are so broken that you can't even buy it. And if you are "lucky enough" to buy it, you are unable to use it. E-mails are not arriving, support ticket system doesn't work (504 error), nobody in support chat ever (just some unhelpful chatbot), bought license is not showing up, I'm still a "free" user. I have to "verify my order" according to the last e-mail, no instruction how to "verify" and all the attempts to reply ends with automatic rejection of the e-mail due to "security policy". The title of this thread is spot on - my worst buying experience ever!

pppppppppppppppppp

https://community.teamviewer.com/English/discussion/comment/109906#Comment_109906

Just fight them. It is illegal for them to bill you on something you don't use, especially as they can easily deactivate you on their end. Instead they go though all sorts of legal fineprints in the EULA to bill you. It is unethical and horrible business practice. This company doesn't deserve my money and I found it the hard way just barely 1 day into my subscription.