teamviewer.com link icon
or
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳


Please find more information here.

TV Connection to MacBook Times Out After About a Minute

alta235
alta235 Posts: 2 ✭✭
edited January 7 in General Questions

I have a mac that I keep trying to log into that boots me out after about a minute. It pops up the message: "Your TeamViewer session has timed out and will be closed." Subsequent connections attempts gives me the message: "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try again later or upgrade your license." On mobile, I'm then greeted with the message "Thank you for your purchase. Your account is being upgraded to the Business Plan."

I have previously submitted a "commercial use suspected" form because any device I connected to via mobile wouldn't work, however connections from my PC were fine. However, now connections to this MacBook don't work on PC or iOS. This strange behavior started about 6 months ago and it's rendering remote connections to it unusable.