Remote computer - Version out of date

Jerry_ASI · 2021-01-12T20:55:36+00:00

There was an error rendering this rich post.

I am receiving an error that, "The remote Team Viewer is running an old version which is out of date. Therefore you cannot connect to this Version anymore." when trying to connect to client computers.

I have a corporate license as well as the latest version of TeamViewer installed on my machine (15.13.6). On the client's side they are running a custom QuickSupport module I created through the web portal.

Any help would be greatly appreciated.

Find more posts tagged with

Accepted answers

All comments

JeanK

Hello @Jerry_ASI,

If you have the latest version of TeamViewer on your local computer, the issue might come from the customer QuickSupport.

I recommend you to create a new customer QS and check if it is working.

Quick Links

All Categories
Recent Discussions
Activity
Unanswered
Groups
Help
Best Of