Are Chat Logs preserved across sessions?

cquirke · 2021-01-18T06:41:06+00:00

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I rely on TV text chat to log my sessions, but if I exit TV accidentally, or session is terminated unexpectedly, the log is lost. Does TV store these logs anywhere (on either remote or controlling system) and if so, where can they be found?

Losing these logs is a huge productivity hit for me, as I chat interactively with client to ask questions, explain what I'm doing, etc. plus the time stamps help track billable hours.

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Esther

Hi @cquirke

The chat within a remote control session can´t be restored after a session ends. If you need to keep the chat history I recommend using the TeamViewer Chat within the app.

However, please feel free to add your idea to keep/save this chat to our Ideas Hub where others can upvote it and our Product team can see the demand.

Thanks and best, Esther

cquirke

Thanks for your reply; yes, so far I've been making periodic saves by rt-clicking the remote system's chat box, Select All, Copy, and Pasting into Notepad. This is how I catch the log at the end of the session - as long as the session doesn't end unexpectedly (closing remote TV window by accident, power outages, BSoDs at either end, etc.).

What I'd like to see happen, is that these chat strings are automatically added to a file, ideally at both ends of the session, that persists as a log. This is in keeping with certain "support ethics", i.e. that both ends should have full insight as to what is being done (and billed for!).

I'd have expected this is already how it works, i.e. there's a Temp file somewhere (e.g. AppData\Local\TeamViewer or AppData\Local\Temp ?) with this content that TV may delete on session end and/or when closed. If so, bringing that into named persistence (either as logged in real time, or at the point it would be cleared) would add the desired feature.

cquirke

I found a related request in Ideas, up-voted it, and added a comment. Wasn't sure if the original poster's "comments" feature was the same as the text chat log, so unsure whether I should add a new request to Ideas? I do want the feature, but don't want to clutter Ideas with duplicate requests.