Want to revert to the Free License

ThomasA

During a couple of years I have been connected to Teamviewer through the Brf Fjällvattnet license. As the support has been terminated in October 2020, I want to go back to the Free License as I am now a private user and would like to use the Free License only for private purposes.

Please arrange so I get the Free License.

[personal information removed]

Thanks i advance,

Best regards

Thomas Andrén

Esther

Hi Thomas,

I think this is about removing the license from your account.

Would you mind restarting your TeamViewer and re-login and check whether it is free now?

ThomasA

Hi again.

Thanks for quick answer.

In the web version I see that I have the free licence. In my app on the desktop there is still the "Test version", which requires me to buy a new license. I have tried to re-install the app, but the same information applies.

Please let me know how to fix the app to work as a free license. Thanks in advance.

//Thomas

Esther

Can you submit the ID (9 digit number displayed on your TeamViewer) of your TeamViewer here:

https://www.teamviewer.com/en/support/personal-use-verification/

ThomasA

Yes, certainly.

[personal information removed]

Esther

Sorry for being unclear! I mean via the form I was linking to 🙌

ThomasA

Any progress?

ThomasA

Dear Esther.

I have filled out the form you linked to. Please let me know next step. Thanks.

ThomasA

Hi again.

When I, today, checked the app on my desktop, the Free License is now working as expected.

hanks very much for your support. You can close the case now.

Best regards

Thomas A