Account Blocked For Free User

JimJam Posts: 1
edited May 2023 in Licensing


Ive been a teamviewer user for many years, i used to use it for work about 3 years ago but the account was linked to my macbook. now though i am strictly using this for personal use when at home for access to my plex and other devices. it says i have been blocked with an overdue payment. I have set up a Free account with just 2 devices on it but i believe the mac address or something has been blocked in general even though im no longer using it for business use.

How do i get this unblocked?


  • JeanK
    JeanK Posts: 6,960 Community Manager 🌍

    Hello @JimJam,

    If a license that is on payment default has been activated on your Macbook's TeamViewer ID, the only way to resolve this would be the payment of this open invoice.

    For more details regarding this, please contact our customer support directly:

    Community Manager