I am trying to troubleshoot my mom's android phone when she calls me with issues daily . I feel bad that can't fix it for her as I live far away. I tried to use TeamViewer once but it was hopeless as she would not know how to grant me access each time I needed to sign into her phone (she is not technical and on top of that, she has severe short-term memory issues). It would also log me out of the TeamViewer on her phone and each time having to redo the connection. I would like to give this solution one more try so I have a few questions.
Please, I need to know the following:
1) which TeamViewer (host, QS, or something else) do I need to install on her phone so she does not have to grant permissions each time I need to remote in?
2) which TeamViewer do I need to install on my android phone for me to remote into her android
Please someone help me as the daily troubleshooting calls are not benefiting either of us.
TIA and God bless
Elizabeth
