Chromebook user not getting Partner ID or Password

mtrudeau9X · 2021-01-30T16:24:11+00:00

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I have had my first Chromebook user download the teamviewer for Chromebook OS, but the connection screen they get has no partner ID, password, etc. (see attached image). Can you tell me what to do so that the "normal" screen appears with Partner ID and Password? I will be establishing a permanent remote access to the Chromebook.

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Accepted answers

JeanK

@mtrudeau9X For Chromebooks on the "receving side", you need to install either the QuickSupport for Android or the Host for Android.

To make outgoing connections from a Chromebook, you need to install the TeamViewer for Chrome OS app.

2021-02-01 12_59_11-TeamViewer Remote Desktop for Chrome - Secure, Simple and Powerful.png

If I understood correctly, the Chromebook you mentioned is the "receiving side". Therefore, you need to install either the QuickSupport for Android or the Host for Android.

https://www.teamviewer.com/en/download/chrome-os/

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JeanK

@mtrudeau9X For Chromebooks on the "receving side", you need to install either the QuickSupport for Android or the Host for Android.

To make outgoing connections from a Chromebook, you need to install the TeamViewer for Chrome OS app.

If I understood correctly, the Chromebook you mentioned is the "receiving side". Therefore, you need to install either the QuickSupport for Android or the Host for Android.

https://www.teamviewer.com/en/download/chrome-os/