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remote screen is black

mateor2
mateor2 Posts: 3 ✭✭
edited February 1 in General Questions

when connect remotely the remote screen is absolutely black, is connected but cannot see the screen

Answers

  • JeanK
    JeanK Posts: 4,170 Moderator
  • mateor2
    mateor2 Posts: 3 ✭✭

    The remote devices are a tablet android and a smartphone android not a PC or windows device

  • JeanK
    JeanK Posts: 4,170 Moderator

    @mateor2 We would need the following information about your devices:

    • Manufacturer
    • Model
    • Android version
    French Community Moderator
  • mateor2
    mateor2 Posts: 3 ✭✭

    The remote devices are a tablet android and a smartphone android not a PC or windows device.


    Tablet Samsung Galaxy Tab A7 (SM T500)

    Smartphone Samsung Galaxy J7 (SMJ710F)

  • ERAG
    ERAG Posts: 10 ✭✭

    We have this issue also since months....

  • JeanK
    JeanK Posts: 4,170 Moderator

    Hello @ERAG and @mateor2,

    After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

    Please make sure you update your device regularly.

    French Community Moderator
  • ERAG
    ERAG Posts: 10 ✭✭

    i switched to an alternative. i waited months.... and maybe ive you fix it. will it still work on the next security update from samsung?

  • JeanK
    JeanK Posts: 4,170 Moderator

    @ERAG The only information we received is that it should be working after a firmware update on their side.

    French Community Moderator
  • ERAG
    ERAG Posts: 10 ✭✭

    its funny that i let this open, just to check how long it took to fix it^^ its still not fixed. lucky that i changed to an alternative. soon its a half year with no fixes. very sad

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