remote screen is black

mateor2

when connect remotely the remote screen is absolutely black, is connected but cannot see the screen

JeanK

@mateor2 You may find the reason of your issue here:

https://community.teamviewer.com/English/kb/articles/4773-why-do-i-only-see-a-black-screen-after-connection-establishment

mateor2

The remote devices are a tablet android and a smartphone android not a PC or windows device

JeanK

@mateor2 We would need the following information about your devices:

• Manufacturer
• Model
• Android version

mateor2

The remote devices are a tablet android and a smartphone android not a PC or windows device.

Tablet Samsung Galaxy Tab A7 (SM T500)

Smartphone Samsung Galaxy J7 (SMJ710F)

ERAG

We have this issue also since months....

JeanK

Hello @ERAG and @mateor2,

After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.

Please make sure you update your device regularly.

ERAG

i switched to an alternative. i waited months.... and maybe ive you fix it. will it still work on the next security update from samsung?

JeanK

@ERAG The only information we received is that it should be working after a firmware update on their side.

ERAG

its funny that i let this open, just to check how long it took to fix it^^ its still not fixed. lucky that i changed to an alternative. soon its a half year with no fixes. very sad