when connect remotely the remote screen is absolutely black, is connected but cannot see the screen
The remote devices are a tablet android and a smartphone android not a PC or windows device
@mateor2 We would need the following information about your devices:
The remote devices are a tablet android and a smartphone android not a PC or windows device.
Tablet Samsung Galaxy Tab A7 (SM T500)
Smartphone Samsung Galaxy J7 (SMJ710F)
We have this issue also since months....
Hello @ERAG and @mateor2,
After checking with Samsung, we can confirm that this is unfortunately a known issue affecting some devices. Samsung is already working on a fix and will be released through a firmware update. However, we cannot tell when this firmware release will be available.
Please make sure you update your device regularly.
i switched to an alternative. i waited months.... and maybe ive you fix it. will it still work on the next security update from samsung?
@ERAG The only information we received is that it should be working after a firmware update on their side.
its funny that i let this open, just to check how long it took to fix it^^ its still not fixed. lucky that i changed to an alternative. soon its a half year with no fixes. very sad
@mateor2 You may find the reason of your issue here:
