Charged with double license - No support active.

georgekat

Hello,

I have been charged with double license by mistake. I tried to contact support via ticket 14 days ago but no answer from anyone. Is the dpt in operation?

Regards,

Akiho

Hi @nebojsadabic,

Thank you for reaching out to the Community✨

I'm sorry to read about your negative experience.

In this case, I recommend contacting our customer support team directly for further assistance.

There are two methods to contact our customer support team:

1. ☎ Make a call * It is required to confirm your invoice number or order number for phone support, please prepare the information beforehand.
2. 📩 Submit a support ticket *Please sign in with your licensed TeamViewer account to generate a support ticket.

If you already contacted our dedicated team, kindly ask you to tell me the gist of that.

@georgekat, I'm sorry about the inconvenience caused.

If the issue remains, please kindly reply to this message.

Hope your issue has been resolved by now🍀

Best regards,

Akiho