4 things happened

System

This discussion was created from comments split from: TeamViewer 9 & 10 End-of-Life.

Find more posts tagged with

Comments

fresco2

It is not possible to phone anyone anymore, it is ridiculous to deny this simple fact. When I purchased my license there was phone support. Tickets would be answered within a day. NOne of that anymore, I am still waiting for a reply to a mail from december
Clearly I meant you unilaterally cancelling a LIFETIME subscription. The PERPETUAL license was advertised in my language as ETERNAL. This now seems to mean 10 years...
Prices went from 500€ for perpetual to 360€ /year.
I am merely stating what MANY people are saying about you online. I do not need to cancel a subscription since I have no interest in EVER becoming a recurring source of income for your company. I do not trust you one bit anymore

Esther

Hi @fresco2

As written in the other thread, we are moving your comment to a new topic to not mix different topics up as the topics are not related:

1. The support has not been shut down. Rather the opposite, we are constantly increasing our support capacities around our offices for a faster and better support experience. Please excuse if you had trouble reaching my colleagues on the phone. My recommendation is to submit a ticket and they will answer you as soon as possible.

2. I am not sure what exactly you mean. Still, we are always working on strong and secure software and to further increase our offerings to meet the modern needs of our customers.

3. There was a smaller price adjustment in January, but I would not call that skyrocketed. We rather focused on offering more adjusted offerings also for small companies with our Remote Access plan to allow SMBs to benefit from TeamViewer too.

4. Canceling a subscription is possible via our ticket portal. Please see this article to learn more about it: https://community.teamviewer.com/English/kb/articles/44373-all-about-subscription

I hope this information helps you.

Best, Esther

fresco2

Apparently still no one in this company takes the effort to respond to paying customers.

4 things happened since teamviewer was acquired by venture capitalists:

support was shut down entirely: "just figure it out or go to the forum whioch is extremely buggy and where no one will give you an answer"
past commitments have been put in the bin, hoping that no one will take the effort to take this any further
prices have skyrocketed
they made it impossible to cancel subscriptions. Anyone that is even remotely considering to change to a subscription plan, have a look at the reviews on trustpilot. These are pure mobster tactics

I can not believe how a company can destroy its own reputation like this.