An error occured while retrieving your license.

wingslee

After I have upgraded from version 9 to version 15, I get this error "An error occured while retrieving your license."

Please help as I cannot use teamviewer at all.

Thanks.

wingslee

Did I post this in the wrong section? =.=

Saoudi

I just started getting the same error.

Where you able to fix it?

Thanks.

Yaschoeman

Getting the same error!

JeanK

Hello @Yaschoeman @Saoudi @wingslee,

This most probably mean that an "old" license is still active locally on the device.

Please open a ticket, our customer support will help you to fix this.