How to receive activation license

A_wom
A_wom Posts: 2 ✭✭
in General questions

I have just purchased annual license and the funds have been drawn from my account however I have not received email with activation code. I cannot contact them unless I have a subscription/paid account.

Anyone offer any advice? Have checked Junk folders etc there is no record of an email.

Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @A_wom

    Thank you for your post and welcome to our community 😊

    Would you mind to tell me the email address with which you purchased in a private message?

    Looking forward to your message.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • A_wom
    A_wom Posts: 2 ✭✭

    Hi Thanks for your reply... I have just found the payment has been reversed so assume an error on the shopping cart. Will make payment again - fingers crossed. Thanks

  • DJAS
    DJAS Posts: 1 ✭
    edited September 2021

    I have my receipt and invoice for my purchase but no activation key. Great you guys have my money so Id love to be able to use the subscription.

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