WHERE IS MY LISENCE?

Billing_Billing_21

Hi,

I paid for 1 TeamViewer License and received an email that redirects me to my account. But the status of my license is still free.

What's going on with your service? Could you provide normal quality service\support\payment methods (all card were declined)\understandible account view?????????????????????????????

Esther

Hi there

Thanks for your feedback and sorry for the trouble you are facing.

Did you already receive the email for the license activation? If not - would you mind checking your SPAM folder?

Here is the info around the activation for the Remote Access license:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

Thanks and best,

Esther