how to reset password?

Cad_Yellow

I'm trying to set up to help my parents with their computing. They created an account but can't remember the password they used. I can't find a way to have them reset their password on their account so they could allow me access frequently.

Fiona_G

Hi @Cad_Yellow,

Thank you for your post.

Your parents can request a password reset in the TeamViewer software or in the TeamViewer Management Console. Please refer to our article for specific steps:

https://community.teamviewer.com/English/kb/articles/4446-what-should-i-do-if-i-forget-my-account-password

We also recommend taking a look at these two articles regarding security:

https://community.teamviewer.com/English/kb/articles/108681-best-practices-for-secure-unattended-access

https://community.teamviewer.com/English/kb/articles/28442-all-about-passwords

Kind regards,