I've renewed my PC and Mobile - Security codes are lost

AlexBelz35 · 2021-02-17T10:30:05+00:00

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Hello,

I have another personal free account on which I activated 2FA.

I've renewed my PC (crash) and Mobile (new model) recently. My Authentification App does did not transfer the Teamviewer account from one mobile to the other ; as a result Teamviewer security codes cannot be generated.

Even when I try to recover my password, TeamViewer ask me security code, that again I don't have and can't generate.

I'm locked. How can I get this situation solved ?

Either get again the 2FA Codes beeing generated on my new Android
or get someone at Teamviewer completely reset the account ?

Thank you for your help.

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Accepted answers

JeanK

Hello @AlexBelz35,

There are two options you can follow to get you started again:

If you own a professional TeamViewer license:

Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

You can create for free a new account: https://login.teamviewer.com/LogOn#register
If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

All comments

JeanK

Hello @AlexBelz35,

There are two options you can follow to get you started again:

If you own a professional TeamViewer license:

Please contact our support via phone, they will guide you through the procedure: Contact us via phone

If you are using the free version of TeamViewer:

You can create for free a new account: https://login.teamviewer.com/LogOn#register
If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com.
As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.